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Allow our internal analytics to measure searches, article use and widget interactions so we can improve the platform, our content and the help experience. HelpCenter Solutions Ltd. processes this data on its EU infrastructure, using browser session and journey markers and prompt history. Proactive help and contextual article suggestions work regardless of this choice.
HelpCenter Solutions Ltd. uses its own measurement and Google Analytics to understand visits and interactions on the website and blog using cookies. Google receives browser and device information and may process it outside the EU. This choice does not authorize linking activity to your HelpCenter.io account or subscription.
HelpCenter Solutions Ltd. measures campaign visits and interactions and, when you sign up or sign in, links them to your account, plan and revenue. This is independent of website analytics.
Choices last 180 days. Optional cookie identifiers expire no later than your choice; our visit cookies expire after 30 minutes of inactivity. Our cookie-based website measurement retention policy is at most 13 months. Google Analytics loads only for Website analytics. Advertising personalization and Google signals are off. Google Tag Manager containers, Hotjar, Pingdom and Capterra tracking remain disabled.
Functional controls our internal widget usage analytics. Proactive help and contextual article suggestions remain available with optional tracking off. Website analytics controls Google Analytics and our cookie-based website measurement; Campaign and account attribution controls campaign-to-account links. Accept all includes all three choices. You can withdraw any choice at any time.
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