New MCP server for Claude

A smarter knowledge base that answers before customers ask

A branded help center your customers actually use: instant answers, in their language, on your domain. Start from a template, restyle it in a live editor, and publish without waiting on a sprint.

No credit card · 14-day trial · From $29/mo, unlimited viewers

? This is the Template Editor. Change the device, theme and language live, then open the numbered hotspots.
Northwind Help
help.northwind.energy
Northwind Help English Français Deutsch
How can we help? Comment pouvons-nous vous aider ? Wie können wir helfen?
Search for answers… Rechercher une réponse… Antworten suchen… Ask AI
Browse by category Parcourir par catégorie Nach Kategorie
Getting started Prise en main Erste Schritte
12 articles
Billing & receipts Facturation & reçus Abrechnung & Belege
9 articles
Charging at home Recharge à domicile Laden zu Hause
15 articles
Account & security Compte & sécurité Konto & Sicherheit
7 articles
Popular articles Articles populaires Beliebte Artikel
Where do I find my charging receipts? Où trouver mes reçus de recharge ? Wo finde ich meine Ladebelege?
Set up a home charger step by step Installer une borne à domicile Heim-Ladestation einrichten
Change or cancel my plan Modifier ou annuler mon offre Tarif ändern oder kündigen
  • AI theming agent On every plan, paste your website and the agent reads your brand: colours, fonts, even your logo. In seconds it proposes a light and a dark theme for your whole help center. Meet the AI theming agent
  • Multi-language, built in On Growth and Catalyst, publish every article in as many languages as you need, with no per-language fee. Switch the language above to see it. Explore the help center
  • Live device preview Desktop, tablet and mobile update as you edit, so what you build is exactly what your customers get.
  • Search that answers Instant results from the first keystroke, plus a grounded AI answer composed only from your published articles, never the open internet. AI answers are on Catalyst, or a $29/mo add-on. See what the AI does
  • An editor your team will use Rich article editing with drafts, version history and collaboration. Simple enough for ops, flexible enough for a polished brand. Meet the editor
  • Start on brand, no code Begin from a polished template, then pick a colour and the whole site restyles instantly. Tap the swatches to see it happen. Browse templates
  • Publish to your domain Go live on your own domain with SSL on every plan, or at yoursite.com/docs on Growth and Catalyst. Undo and version history always have your back. See subfolder hosting

Trusted by 300+ SaaS, ecommerce, education, and service teams worldwide

BRP Systems
Trace
ChargeNode
Bazaart
Boosteroid
Interacty
GrabrFi
FBS
Case study How ChargeNode reached a 73% self-service resolution rate See their help centers in the showcase

Where self-service usually breaks

Every one of these has the same fix: one knowledge base doing the answering, everywhere. Here is the tour, in six parts.

Customers get stuck before they succeed
They leave the page, open a ticket, or abandon a purchase because the answer is not where they need it.
With HelpCenter.io
Answers meet them on the page, in their language, before they ever open a ticket.
See the AI Widget
Your team repeats the same answers
Good support people should spend time on the conversations that need judgment, not copy-paste replies.
With HelpCenter.io
The widget clears the repeat questions, so your people keep the conversations that need judgment.
See how it answers
Help content lives in too many places
FAQs, docs, product pages, and chat replies drift apart. Customers notice when the answers disagree.
With HelpCenter.io
One knowledge base feeds your help center, FAQs, and widget. Update once, consistent everywhere.
See embeddable FAQs

Chapter 1 of 6: Answers everywhere

Answers wherever your customers look

No ticketing. No CRM. No per-agent pricing. On purpose.

HelpCenter.io does one thing well: the knowledge base your customers, your website and your AI tools all answer from. Write an answer once and every place below shows the same one.

Your knowledge base

One source of truth. Every surface answers from it.

  • Fix an answer once, and every surface has the new one
  • Every language you publish, in one place
  • Every edit saved, every version restorable
Help center On your own domain Branded, searchable and fast, at help.yourcompany.com, or at yourcompany.com/docs on Growth and Catalyst. Tour the help center AI Widget Inside your product Search, articles and answers on the screen a customer is stuck on, from one script. Explore the AI Widget FAQ sections On the pages that sell The same answers on pricing, checkout and partner sites, edited in one place. See FAQ sections Search and Ask AI Answers, not just links Instant results as customers type, and AI answers composed only from your articles. See what the AI does AI assistants In ChatGPT and Claude A public MCP server lets the assistants your customers use read and cite your articles. See how assistants connect Your support tools In your team's inbox Find and share articles from Intercom, Zendesk, HubSpot and Front. See the integrations
AI Widget

Help on the screen they're stuck on

Inside your product and your website

One script adds a launcher with search, articles and answers. Or open it from your own Help menu, from a "?" beside any setting, or embed the whole help center as a page.

Suggestions that fit the page

The widget reads the page it is on and suggests the articles that fit, so customers keep buying, onboarding or learning instead of opening a ticket.

Grounded in your own content

AI answers come only from your published articles, and each one links to the article it came from.

The widget is on every plan. AI answers are included on Catalyst, or a $29/mo add-on on Bootstrap and Growth.

Explore the AI Widget Try the clickable demo
FAQ sections

Write each FAQ once. Show it on every page that needs it.

Answers where people decide

Put the questions that hold up a purchase on your pricing page, checkout, signup, app screens and partner sites, not three clicks away.

Edit once, every page updates

Your FAQs live in HelpCenter.io next to the articles they come from. Change an answer and every page that shows it has the new one.

Part of everything else

The same FAQs show up in help-center search, in the widget and in AI answers, so customers get one answer wherever they ask.

FAQ sections are on every plan, with no cap on sections or questions.

See how FAQ sections work
AI assistants and agents

Ready for the AI assistants your customers already ask

More of your customers ask ChatGPT or Claude before they ever open your site. HelpCenter.io gives those assistants your answers, and gives your team an assistant that can work on the help center with them.

For your customers: a public MCP server

Every live, public help center open to search engines has one, at its own /mcp address. Assistants can search and read your published articles and link back to them. On every plan, and on by default.

For your team: Claude and ChatGPT at work

Connect the HelpCenter.io MCP server and ask what customers searched for and could not find, then get the missing articles drafted for your review, inside the permissions you approve. On Growth and Catalyst.

Pages AI crawlers can read

Any AI tool that asks gets each article as clean Markdown, with an llms.txt index of the whole help center, so it reads what you wrote and not your page chrome. Included on every plan.

Put Claude to work on your help center Bring it into ChatGPT

Chapter 3 of 6: Looks like you

A help center that feels like part of your product

Live preview every change

See the customer experience as you tune colors, fonts, sections, and layout.

Drag-and-drop components

Simple enough for ops and support, flexible enough for a polished brand.

No code needed to launch

Start from a template, make it yours, and publish without waiting on a sprint.

"Exactly what we needed and super easy to use"

Bryan, Head of Operations

Tour the help center How the Template Editor works
Template Editor
Publish
Brand
Sections
Hero + search
Categories
Popular articles
Contact
Live preview

Live at the address your customers already trust

help.yourcompany.com
Your own domain, SSL included

Point a subdomain such as help.yourcompany.com at HelpCenter.io and it is served with a free SSL certificate. On every plan.

How custom domains work
yourcompany.com/docs
Or a folder of your own website Growth and Catalyst

Serve your public help center at yoursite.com/docs, so its articles build up your main domain and customers never leave it. One proxy rule on your website does it, with ready-made rules for nginx, Apache, Cloudflare, Vercel, Netlify, CloudFront and IIS.

See subfolder hosting

In your customers' language, with no per-language fee

On Growth and Catalyst, publish every article in as many languages as you need, and readers pick theirs from the language menu. On Catalyst, AI can translate your whole knowledge base in one pass, ready for your team to review before it goes live.

How languages work

Chapter 4 of 6: Always up to date

Easy for your team to keep accurate

Self-service is only as good as its newest article. An editor your support, product and docs people will all use, with the guardrails that keep answers current.

Drafts and version history

Rework an article as a draft while the live one stays up, and restore any earlier version if a change was wrong.

Reviews that come back on time

Flag an article for review, assign it to someone and set the date it should be checked again, so nothing quietly goes stale.

Roles for everyone who writes

Admins, Editors, Translators and Viewers built in, and roles of your own on Catalyst. Seats: 1 on Bootstrap, 10 on Growth and no cap on Catalyst.

Private where it should be

Keep a whole help center, a category or a single article private or behind a password. On Catalyst, sign readers in with your own login.

Growth and Catalyst

AI writing help in the editor

Rewrite, restructure or draft an article, and generate alt text, slugs, meta descriptions and FAQs from it.

Catalyst, or the $29/mo add-on

Ship docs with the release

Stage edits across many articles while you work, then publish them together on the day the feature goes out.

Catalyst
See the editor and the help center Read how publishing and reviews work
Integrations and API

Your answers inside the tools your team already uses

Agents find and share the right article without leaving the conversation, and your developers can build on everything else. Every integration is on every plan.

Read the developer docs
Intercom Customers search your articles in the Messenger, agents share them from the Inbox, and Fin learns from what you publish.
Zendesk A ticket sidebar to search your articles and insert a link or the whole article into a reply.
HubSpot Your help center inside HubSpot tickets, so agents find and share answers without leaving it.
Front Search and insert articles in replies, and turn a good answer into a new article.
REST API and webhooks Sync articles from your repo, publish release notes and react to every change.
Google Analytics Add your tracking code and see help center visits next to the rest of your site.

Chapter 5 of 6: Better every week

Your customers are already telling you what to build next

Every search, every article read, every ticket opened anyway is a signal. Analytics turns your help center into the cheapest user research you'll ever run.

Analytics · Last 30 days
All languages
Resolved by self-service
68% +9 pts
read, then never contacted support
Contacted support anyway
12% −4 pts
after reading the article on that topic
Top searches with no good answer View all 23
"pause subscription instead of cancel" Pricing signal
"export report to CSV" Missing feature?
"where is the invite button" UX friction
One customer journey
Pricing page Searched "refunds" Read 2 articles · 3m 10s No ticket
See where reading ends and tickets begin
Track self-service resolution against who still contacts support after reading, per topic, so you can see which answers work and which fall short.
Failed searches are a roadmap in disguise
The questions customers keep asking can point at confusing UX, missing features, and pricing friction, long before they show up in churn.
Fix the content, or fix the product
Sometimes the answer is a better article. Sometimes it's a better feature. Analytics can point you at which, and hand product and support the same evidence to decide with.
"If a hundred people search for the same thing every month, that's not a documentation gap. That's your next sprint."

Analytics is on every plan. Its history goes back 14 days on Bootstrap, 60 on Growth and 365 on Catalyst.

What your statistics show Read how we rebuilt it

Chapter 6 of 6: Easy to switch

Switching is one pass, not a project

Already have a help center? Keep everything you wrote. On Growth and Catalyst annual plans, our migration team does the moving for free.

  1. Tell us where your docs live

    Your platform and roughly how big the help center is. Two minutes, and nothing to export by hand.

  2. Our team moves everything

    Articles, categories, images and translations, rebuilt in your new help center while the old one keeps serving readers. Usually within 7 days.

  3. Review it and go live

    Point your domain at HelpCenter.io and old article addresses redirect to their new pages, so bookmarks and the search traffic you earned come with you.

Moving from

Zendesk Intercom Help Scout Confluence Notion Freshdesk Document360 Helpjuice Something else

Comparing first? Read how we stack up against Zendesk, Intercom, Document360, Help Scout and Notion.

ChargeNode had every article moved in six days, then shaped the new help center into one that looks and reads like ChargeNode in four languages.

Start your migration Read their story
Customers

Teams that switched, in their own words

help.chargenode.eu The home page of ChargeNode's help center, help.chargenode.eu, built on HelpCenter.io
Case study ChargeNode, Nordic EV charging

73%

self-service resolution rate

The share of help center visits in which the visitor searched or read an article and did not go on to contact support.

ChargeNode had its whole help center moved in six days, then shaped it with us into one that looks, reads and works like ChargeNode in four languages.

"There are many companies out there offering similar tools, but we trust in you being close to us as your customer and helping us get up to speed fast."
Christofer Rosengren, Former CCO SaaS, ChargeNode
Read the story Visit help.chargenode.eu
"We were able to launch a Help Center in only a few days and it's super easy to use and maintain."
Bryan, Head of Operations
"Extremely easy to use, exactly what we needed for our business, and the customer support was exceptional."
Priya S., Operations Associate
"It is easy to set up and use. Lots of functionality is available from the box. We were able to set up and launch a Help Center for GrabrFi within days."
Ilya, Grabr
HelpCenter.io reviews on Capterra See more customer help centers in the showcase

Built for teams like yours

Three ways teams find us. See yourself in one?

You run a growing SaaS product

Support questions grow faster than your team. Serve customers in their language from one public help center and answer them inside your app, like BRP Systems does for gyms across the Nordics.

Start free trial

You run help centers for clients

Spin up a new help center per client and keep every site under one account, one bill. Agencies in Brazil and the UAE run their whole client roster this way.

See how agencies use it

You are paying for a suite you barely use

Keep the polished knowledge base, drop the per-seat pricing. Teams from Zendesk, HubSpot and Freshdesk switched without losing an article.

See what you'd pay side by side

Or start from your industry

Look around before you decide

Everything on this page is documented step by step, in a help center that runs on HelpCenter.io itself.

Our own help center

self.helpcenter.io

Guides for every part of the product, from your first hour to SSO and the API, with short screen recordings. Search it, try its Ask AI, and you have seen what your customers would get.

Browse the help center

For developers

developers.helpcenter.io

The REST API, webhooks, MCP for AI agents, the widget's JavaScript API and single sign-on, with examples you can run.

curl \
  https://api.helpcenter.io/v1/articles \
  -H "apikey: $HELPCENTER_API_KEY"
Open the developer docs

Side by side

Prices and features, from each vendor's own pages

Compare what you'd pay

Rather talk it through? Book a 30-minute demo with the team that builds it.

One flat price per help center

Not per agent, not per answer. Every plan comes with unlimited viewers, the AI Widget, FAQ sections, a custom domain and a 14-day free trial with no credit card.

Bootstrap

$29/mo

billed yearly, or $39 month to month

  • 1 team member
  • 1 language
  • Custom domain with SSL
  • AI Widget and FAQ sections
  • AI answers as a $29/mo add-on
Try Bootstrap free
Popular for teams

Growth

$119/mo

billed yearly, or $149 month to month

  • Up to 10 team members
  • Every language you need
  • Subfolder hosting at yoursite.com/docs
  • MCP server for Claude and AI agents
  • Free migration on annual billing
  • AI answers as a $29/mo add-on
Try Growth free

Catalyst

$179/mo

billed yearly, or $199 month to month

  • No cap on team members
  • AI answers, writing help and translation included
  • Single sign-on for readers
  • Custom roles and staged changes
  • Free migration on annual billing
  • 365 days of analytics
Try Catalyst free
Compare every feature by plan See what you'd pay against Zendesk

Give your customers answers they can find on their own

Join 300+ companies answering customers from one trusted knowledge base. Start a new help center, or bring the one you have.

Build a new one

Pick a template, add your brand and publish. From $29/mo flat, 14-day free trial, no credit card.

Start free trial

Move the one you have

Our team moves every article, category and image for free on Growth and Catalyst annual plans, usually within 7 days.

Start your free migration
See what you'd pay side by side
IP "Questions before you start? You'll get me, not a queue." Ivan, CTO, HelpCenter.io