Product · Help Center

A help center your customers actually use

Publish clear answers, organize them around how customers think, and keep improving with search, ratings, analytics, and support from our team.

On-brand templates you can edit visually

Ready in minutes, not weeks

Multi-language support for global customers

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14-day free trial · No credit card required

help.northwind.energy

Northwind Help

English

How can we help?

Search for answers…

From empty account to live help center

Create your account

work email Start free trial

1 Create your account

Start with a 14-day free trial

Takes only a few minutes

No need to enter a credit card

northwind.helpcenter.io

help.northwind.energy

2 Choose where it lives

Start on a HelpCenter.io subdomain

Switch to a custom domain anytime

SSL certificate included

3 Make it useful

Add the first categories and articles

Customize it to fit your brand

Measure what customers need, then keep improving

Look and feel

Design your help center visually

No-code visual editor

Customize the help center with an intuitive interface your support, ops, or marketing team can use.

Real-time preview

See the customer experience instantly as you customize colors, fonts, layouts, and sections.

Full brand control

Match your brand with custom colors, logo, fonts, and styling options.

Try the editor yourself

Template Editor

Publish

Brand

Sections

Hero + search

Start with a template, then make it yours

Pre-built templates: start from a polished layout instead of a blank page.

Fast setup: select a template, add your branding, and publish without a custom build.

Fully customizable: change layouts, colors, and content structure as your help center grows.

Browse all templates

Content · Categories

54 articles

Getting started 12 articles

Create your first charging account

Pair the app with your charger moving…

Drop here

Billing & receipts 18 articles

Charging at home 9 articles

Related #charging #receipts #app

Structure

Organize answers so customers can find them

Categories and articles

Structure help content around the tasks and questions customers actually have.

Drag-and-drop ordering

Reorder categories and articles when your product or customer journey changes.

Tags and related articles

Connect related content so customers discover the next useful answer.

Content Editor

Create help articles customers can act on

Rich media support

Add images, videos, code blocks, tables, and callouts when a plain paragraph is not enough.

Markdown shortcuts

Write quickly while keeping the WYSIWYG editor available for the rest of the team.

Version history

Track changes and restore previous versions when a product detail changes or a draft goes wrong.

Editing article

Saved Publish

Install a home charger: the full guide

Before your installer arrives, make sure your fuse box has a free slot and your Wi-Fi reaches the parking spot. Then:

Order the Home Dock from Account → Chargers.

Pick an installation window that suits you.

Standard installation is included with every home plan.

## Step-by-step markdown works as you type

14 versions · restore any of them

What can you build?

A customer-facing knowledge base, an internal guide, or a private portal from the same simple tool.

Public self-service help portal

Give customers a polished, searchable place to find answers in their own time, from onboarding to billing to troubleshooting.

Internal team documentation

Keep support, ops, and product teams aligned with internal docs, onboarding guides, and repeatable answers.

Password-protected guide

Share private articles with selected customers, partners, or teams while keeping the rest of your help center public.

Visibility

Per category

Getting started

Visible to everyone

Public

Partner onboarding

Password required

Protected

Internal runbooks

Team members only

Private

Hide a whole help center, a category, or a single article.

Features

Features that make self-service work

The practical pieces behind a help center customers can trust.

Template customization

Start with a flexible template and make it match your site without paying for a custom build.

Multiple languages

Serve customers in their own language and keep translated help content organized in one place.

Analytics

See what people search for, which answers help, and where your next article should go.

Powerful content editor

Write practical articles with rich media, code, callouts, and structure that customers can scan quickly.

User management and SSO

Invite the team, manage roles, and authenticate staff with credentials they already use.

Custom domain with SSL

Place your help center on your own domain, like support.mycompany.io. Follow the instructions in the interface, and we will take care of the rest.

Fast, smart search

Help customers get from a question to the right article quickly, even when they do not know the exact wording.

Privacy management

Make your whole help center private. Hide a category or just a single article. Fine-grained privacy controls give you full control.

Embed help into your website

Open specific articles, embed FAQ sections, or add the AI Widget where customers need help most.

Analytics New

Every question is a product signal

Failed searches, articles that stop tickets, and the ones that don't: your help center doubles as the cheapest user research you'll ever run, for product and support alike.

See how Analytics works

"pause subscription instead of cancel" Pricing signal

"export report to CSV" Missing feature?

"where is the invite button" UX friction

Comparison

Could you build this yourself?

Maybe. Keeping it useful, searchable, branded, and supported is the hard part.

Time to Production

Build it yourself

If you’re just experimenting or love coding weekends, spinning up a basic knowledge base isn’t rocket science — you can hack something together fast using open-source tools (or even our free KnowledgeBase.dev template).

With HelpCenter.io

A weekend project might work, but production-ready takes months — authentication, editor UX, SEO, analytics, search, multi-language, permissions, backups… HelpCenter.io gives you all that, tested, maintained, and live from day one.

Infrastructure & Uptime

Build it yourself

Self-hosting gives you full control — no external dependencies, total freedom to tinker or deploy on your favorite VPS. However, you’ll also own every downtime, backup, SSL renewal, and scaling headache.

With HelpCenter.io

HelpCenter.io’s managed infrastructure is globally distributed, monitored 24/7, and optimized for reliability so your knowledge base stays up even when you’re asleep (or breaking prod elsewhere).

Speed & Reliability

Build it yourself

On a small scale, you can keep things snappy — static pages, a single server, and some caching magic can go a long way.

But as traffic grows, maintaining fast load times, redundancy, and CDN optimizations becomes a full-time job.

With HelpCenter.io

HelpCenter.io handles speed, caching, and edge delivery automatically, ensuring consistent performance worldwide without extra DevOps overhead.

Expenses

Build it yourself

Open source is free, and if your time is “hobby-budgeted,” the cost can be near zero — great for personal or internal projects.

Hidden costs pile up: hosting, monitoring, integrations, bug fixes, maintenance hours, and lost sleep.

With HelpCenter.io

With HelpCenter.io, you pay a predictable subscription that covers infrastructure, updates, support, and peace of mind.

Plus, support that goes the extra mile

If you need help while building, migrating, customizing, or launching, we will jump in and help you get it right.

Still not convinced?

Try it yourself, free for 14 days

Build the knowledge base your customers deserve

Launch quickly, keep improving, and give every customer a clear place to get unstuck.

Start your 14-day free trial See what you'd pay side by side

No credit card required · Fast setup