Your beautiful help center.

Create your best self-service knowledge base with just a few clicks

Quick Start

How it works?

1. Sign Up

  • Free 14 days of trial.
  • Takes only a few minutes.
  • No need to enter a credit card.

2. Choose your subdomain

  • Where people access your help center.
  • Switch to a custom domain anytime.
  • SSL certificate included.

3. Make it yours

  • Fill in the first categories and articles.
  • Customize it to fit your brand.
  • Measure and improve. Keep adding content.

What can you build?

Build exactly the type of help center that you need.

  • Public self-service help portal

    Build a knowledge base that is always available to your customers, always ready to answer their questions. This way, you and your team can sleep tight knowing that the most common customer issues are now being automatically resolved.

  • Internal team documentation

    Build internal documentation to help your team stay on the same page, onboard new employees, or streamline the process of answering common customer questions.

  • Password-protected guide

    Easily share with one or one thousand people. Create a secret key and share it only with the ones that should have access.

Public help portal mockup

Features

Some of the noteworthy features you get with your help center.

Template Customization
We provide a fully-customizable default template that lets you quickly get started without paying a fortune for a nice-looking branded help center. With live preview, you can see each change in real-time. Make it yours.
Multiple Languages
Bring your content even closer to your customer by speaking their language. You can easily set up a multi-lingual help center and reach new markets.
Analytics
Measure and improve. That is the success formula of a great help center. We will show you the numbers so you can keep making your help content better and your users happier.
Powerful content editor
Craft your help content and make it stand out. Our inline content editor seamlessly blends into your writing experience while supporting rich media and beyond.
User Management & Single Sign On (SSO)
A great help center is often the result of excellent teamwork. Authenticate everyone with the credentials they already have using SSO.
Custom Domain
with SSL Certificate
You can place your help center on your domain name like support.mycompany.io. Follow the instructions in the interface, and we will take care of the rest.
Smart Instant Search
With a blazing-fast search that instantly shows results, you may have the peace of mind the content you spent so much time crafting is one search away from your users.
Privacy Management
Make your whole help center private. Hide a category or just a single article. With our fine-grained privacy controls, you can even have a public help center with some content visible to your team only.
Integrate into your website
You can embed your whole help center or link and open specific help content into your website or app. Just integrate our JS widget to get started.

HelpCenter.io vs BIY

Should you use a hosted solution like HelpCenter.io or build it yourself (BIY)?

Let us see what you should expect either way.

HelpCenter.io

Build It Yourself

Time to Production
Just a few minutes before you can begin writing content. You can have a fully customized help center on your subdomain with the first helpful content in less than a week.
Time to Production
One month or more, depending on the complexity of the system and the size of the team.
Infrastructure & Uptime
You get an auto-scalable distributed cloud infrastructure with monitoring and guaranteed uptime out-of-the-box.
Infrastructure & Uptime
You are responsible for hosting your help center in a scalable and fault-tolerant way if you want higher availability. This would further add up to the overall time and cost of the project.
Speed & Reliability
Our team is always working on improving the software and the speed at which we serve your help center.
Speed & Reliability
Highly dependable on your budget. The more you can spend on development and infrastructure, the better.
Expenses
Fixed and predictable monthly or annual pricing starting from $99/m. Fully-customizable template included.
Expenses
You will have to pay for a web developer or a team of developers to build the system unless you can code yourself. Depending on the team's expertise, the monthly cost of web development could go up to $20,000 and beyond. Then you will have a monthly maintenance fee to keep improving the system and fixing any bugs. Hosting your knowledge base in the cloud on a scalable and fault-tolerant setup could add up to at least $150/m to your expenses, which does not include the salary of the cloud architect.

On top of everything else, you have our exceptional team. We will always be available for you if you need assistance while initially building your help center or after that.

 

Still not convinced?

Try it yourself

Build It Yourself

Time to Production
One month or more, depending on the complexity of the system and the size of the team.
Infrastructure & Uptime
You are responsible for hosting your help center in a scalable and fault-tolerant way if you want higher availability. This would further add up to the overall time and cost of the project.
Speed & Reliability
Highly dependable on your budget. The more you can spend on development and infrastructure, the better.
Expenses
You will have to pay for a web developer or a team of developers to build the system unless you can code yourself. Depending on the team's expertise, the monthly cost of web development could go up to $20,000 and beyond. Then you will have a monthly maintenance fee to keep improving the system and fixing any bugs. Hosting your knowledge base in the cloud on a scalable and fault-tolerant setup could add up to at least $150/m to your expenses, which does not include the salary of the cloud architect.

HelpCenter.io

Time to Production
<strong>Just a few minutes</strong> before you can begin writing content. You can have a fully customized help center on your subdomain with the first helpful content in less than a week.
Infrastructure & Uptime
You get an <strong>auto-scalable distributed cloud infrastructure with monitoring and guaranteed uptime out-of-the-box</strong>.
Speed & Reliability
Our team is always working on improving the software and the speed at which we serve your help center.
Expenses
<strong>Fixed and predictable monthly or annual pricing</strong> starting from $99/m. <strong>Fully-customizable template included</strong>.

On top of everything else, you have our exceptional team. We will always be available for you if you need assistance while initially building your help center or after that.

Still not convinced?

Try it yourself
Get started

Focus on doing what you do best while we make sure your help center is up and running and scales with your business.

Start Your 14-days Free Trial No credit card required · Fast & Easy setup