Knowledge base templates

Pick a knowledge base template. Make it yours.

15 complete help center designs, from calm documentation to bold support hubs. Start on the one closest to your brand, then change its colours, fonts, logo and layout in a visual editor. No code, and nothing to host.

Start free trial Browse all 15 templates

Every template is included on every plan, and in the 14-day free trial. No credit card needed.

The gallery

Choose the design closest to your brand.

Each template designs a whole help center, page by page: home, category, article, search results, contact and 404. Open one to see every page, in light and dark and on a phone, then start your trial on the one you like.

Versatile brand styles

10 templates

Clean, flexible looks that fit almost any product or team, from calm documentation to bold support hubs.

Built for your industry

5 templates

Starting points shaped around one kind of customer, down to the hero copy and the navigation. More on HelpCenter.io for e-commerce, finance and education teams.

  • Home page of the Boutique knowledge base template

    Boutique

    Retail

    Order tracking, returns, and styling help, ready for your storefront.

    Fraunces and Inter Comfortable

    Start with Boutique
  • Home page of the Vital knowledge base template

    Vital

    Healthcare

    Clear, reassuring answers for appointments, billing, and care.

    Lexend Spacious

    Start with Vital
  • Home page of the Ledger knowledge base template

    Ledger

    Fintech

    A trustworthy layout for payments, security, and compliance questions.

    Space Grotesk and Inter Compact

    Start with Ledger
  • Home page of the Arcade knowledge base template

    Arcade

    Gaming

    Bold, playful support that matches the energy of your community.

    Orbitron and Exo 2 Comfortable

    Start with Arcade
  • Home page of the Campus knowledge base template

    Campus

    Education

    Course help and getting-started guides that welcome every learner.

    Baloo 2 and Nunito Comfortable

    Start with Campus
From template to live help center

On brand before you write a word.

A template is a starting point, not a commitment. Everything about it stays editable, and you can switch to another one whenever you like.

  1. Start from a template Choose one here and your trial starts on it: you land in the visual editor with the template already applied.
  2. Make it yours Add your logo, set your colours and fonts, and add, remove or reorder the sections on each page, with a live preview of every change.
  3. Publish when it looks right Design changes stay in a draft until you publish them. Go live on your help center's own address or on your own domain, and keep editing whenever you like.
Theme gallery In the editor

Switch to a starter theme and it restyles your whole help center. You choose what to keep before anything changes.

  • Compass Active
  • Aurora Support Compare & apply…
  • Support Classic Compare & apply…
  • Stripe Clean Compare & apply…
The theme gallery inside the editor. Every template on this page is in it, so choosing one today never locks you in.
In every template

Choose on looks. The foundations come with every one.

Templates differ in how they look. What your help center can do stays the same whichever you pick, and every kind of section is in the editor, whichever template you start from.

  • Search on every home page

    Results appear as visitors type. With AI answers switched on, the same search bar answers questions from your published articles: included on Catalyst, a $29/mo add-on on Bootstrap and Growth.

  • Dark mode, built in

    Every template has a dark palette that visitors get automatically when their device is set to dark. Edit both palettes, and add a logo made for dark backgrounds.

  • Made for every screen

    Every layout is built to reflow on screens as narrow as 320px, and the editor previews desktop, tablet and mobile sizes before you publish.

  • Colours people can read

    Every template's palette is checked for WCAG AA contrast, in light mode and in dark, before it ships.

  • Ready for search engines

    An XML sitemap, readable URLs, editable meta and Open Graph tags, canonical and hreflang links, and breadcrumb structured data, whichever template you choose.

  • Every language you publish in

    On Growth and Catalyst, publish in any of 43 languages, right-to-left ones included, each with its own URLs. Translate the template's own text, from the hero heading to the search placeholder, for each one.

More ways to start

Not starting from a blank page?

FAQ

Questions, answered.

Something missing? Our team answers from our help center.

Are the knowledge base templates free?

Every template is included in every HelpCenter.io plan at no extra cost, and you can try any of them free for 14 days, with no credit card needed. If you would rather host a knowledge base yourself, Compass is also free and open source (GPL-3.0) on knowledgebase.dev, as plain HTML, CSS and JavaScript.

Can I switch to a different template later?

Yes, whenever you like, from the theme gallery in the editor. You compare the new template with your current design and choose which parts of it to apply. Your articles and categories are never touched, and nothing changes for your visitors until you publish. Your last 50 published versions are kept, so an earlier design is always one restore away.

Can I customize a template without code?

Yes. The visual editor changes your logo, colours, fonts and spacing, and lets you add, remove, reorder and nest the sections on every page, with a live preview at desktop, tablet and mobile sizes. Use any font from the Bunny Fonts catalogue or upload your own. When you want full control, add custom CSS.

Do the templates work on phones and in dark mode?

Yes. Every layout is built to reflow on screens as narrow as 320px, and every template has a dark palette that visitors get automatically when their device is set to dark mode. Arcade is dark either way.

How is this different from a Notion, Confluence or Word knowledge base template?

A document-tool template organizes pages inside that tool, and you still need somewhere to publish them. A HelpCenter.io template is the published help center itself: hosted for you, with search, categories, an XML sitemap and your own domain. If your docs live in Notion or Confluence today, see how HelpCenter.io compares with Notion and Confluence.

Can I move my existing help center onto a template?

Yes. On Growth and Catalyst annual plans, our team migrates your articles, categories and images for free, usually in under 7 days, from Zendesk, Intercom or any other platform. Then keep the template you started your trial on, or pick another. See how free migration works.

Do the templates include AI answers?

Every template's search bar can show Ask AI, which answers questions from your own published articles. It appears once AI answers are switched on: included on Catalyst, and a $29/mo add-on ($24/mo billed annually) on Bootstrap and Growth.

Do you have templates for the articles themselves?

The templates on this page design the help center around your articles. For the articles, knowledgebase.dev includes six free Markdown article blueprints, and our blog has four free help desk documentation templates.

Your help center, on brand from the first day.

Start a 14-day trial on any template, make it yours in the editor, and publish when it looks right. No credit card needed.

Start free trial Browse the templates