Cookie Policy

Read below to learn more about cookies and our usage of those.

In order to provide you with a better experience, our website, just as many others, uses cookies. Here, we will try to make it clear for you the purpose of the cookies in general, what we need these for and what means of control you have over them.

What are Cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

To learn even more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Cookies that we use

Here's a list of the cookies we might create in your web browser and why we need these.

Name Description Duration
helpcenterio_session Used to keep your session on Session
XSRF-TOKEN Provides protection from Cross-Site Request Forgery (CSRF) attacks. Session
_cookies Indicates an acceptance of our cookies notice from you or someone who has used the same browser to access 365 days

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: Detailed information about he cookies usage by Google Analytics' scripts could be found here. Here are some of the cookies that Google Analytics may create on our website:

Name Description Duration
_ga Google Analytics cookie, used to distinguish users. Decided by Google
__utm* Google Analytics non-personally identifiable information used for website analytics. Decided by Google

We use HotJar in order to better understand our users’ needs and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. You can view the privacy policy of this service provider at You can also find a full list of the cookies they could place on our website from their "Cookie Information" at:


We use Drift to communicate with out users and to provide them with better customer service. This services uses cookies and to find out more about their use of cookies you should refer to their policies at

Note that we are unable to constantly keep a complete and up-to-date list of the cookies created by our service providers, so you should check their own policies for information about those.

Your power over cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Notice: You should understand that blocking all cookies will have a negative impact upon the usability of many websites and if you block cookies, you will not be able to use all the features on our website.