Moving Your Help Center from Wix Answers to HelpCenter.io: Here’s How (and Why) It’s a Breeze 🚀
If you're one of the many folks looking for a new home for your knowledge base after the sunset of Wix Answers, you’re not alone — and you’re in exactly the right place.
At HelpCenter.io, we’ve made the migration process as smooth and painless as possible. Whether you’re a startup with a handful of articles or an enterprise with a sprawling support hub, we’ve got your back with a complementary migration service that takes care of the heavy lifting for you.
Here’s how it works. 👇
What you need to get started
Before we jump into the nitty-gritty, let’s talk about what you need to kick things off:
- An active HelpCenter.io subscription (even if it’s just the free trial — no payment required to begin).
- Either an export of your current Wix Answers help center or a public link we can access.
That’s it. Seriously.
Once that’s in place, our team gets to work. 🛠️
How our migration process works
We know your help center isn’t just content — it’s structure, design, and user experience. So, we don’t just copy and paste text. Here's what we do instead:
1. Semi-Automated, Fully Awesome
We use smart automation tools to extract and format your content efficiently — and we manually supervise every step to make sure everything lands exactly where it should.
2. We Preserve the Look & Feel
Our team works hard to maintain the visual structure and styling of your original help center. Fonts, colors, layouts — we do our best to mirror the experience your users already know.
3. Broken Links or Images? We Flag Them
If any content isn’t behaving (like a broken image or a dead link), we’ll mark it for your review so you know where to focus cleanup once the migration is done.
4. Speedy Turnaround
Depending on how many articles you have (and how long they are), the process usually takes up to 3 days, but we allow for up to 7 days for larger knowledge bases.
Bonus: Customization Time Included!
Whether you're a tech-savvy designer or just want things to look good without touching code, we’ve got you covered.
✨ Visual Template Editor (No Coding Needed)
Our powerful Template Editor gives you the ability to tweak the look and feel of your help center — right from your dashboard. Change colors, layout elements, fonts, and more, all through a friendly visual interface. You don't need to write a single line of code.
This means you can get a help center that feels perfectly on-brand.
🧑💻 Catalyst Plan = Advanced Customization on Us
If you’re looking for something more advanced — like:
- Custom HTML/CSS blocks
- Unique components
- A full overhaul of the default template
— then our Catalyst plan is where the magic happens. It includes 3 hours of manual customization from our expert team to help you build out exactly what you need.
From subtle tweaks to total redesigns, we’re here to help bring your vision to life.
Take your self-service support game to the next level
Once your help center is live on HelpCenter.io, you get access to some seriously powerful features:
- Unlimited nested categories for perfectly organized content
- A smart embeddable widget that suggests helpful articles in real time
- Reusable FAQ sections you can embed anywhere — edit once, update everywhere
Whether you're building your first help center or migrating from a legacy tool, HelpCenter.io is built to help your content shine and support your users 24/7.
Let’s make the move together
Migrating from Wix Answers might feel like a big task — but with HelpCenter.io, it doesn’t have to be. We handle the tech, the templates, and the tricky bits so you can focus on what matters: supporting your users with clear, useful content.
👉 Ready to migrate? Start your free trial and send us a link to your current help center. We’ll take it from there.