Empower your customers, reduce support requests.

Everything you need to build the perfect knowledge base and scale your customer support.

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Lower your customer support costs.

Create an efficient help center in just a few minutes.

Fast & Easy

The easiest way to START a help center

Creating a knowledge base might be an extremely time-consuming and expensive process. Fortunately, with HelpCenter.io it will take you just a few minutes to get started.

By providing a knowledge base to your customers, you can answer their questions before they’ve even thought of reaching out to your customer support team. So you can focus on what is important and spend more time helping the ones that really do need help.

Manage one or one thousand help centers from the same convenient dashboard.

All the must-haves included:

Custom Domain
SSL Certificate

Unlimited Visitors
Responsive Design

Features

Beautiful article editor

Easy formatting

So you can focus on writing great help articles instead of thinking how to properly format them.

Rich media support

Enrich your content with images, videos, embedded files and more. You can even provide audio versions of your content.

Quick internal linking

Easily link to other articles in your help center without ever leaving the editor.

Widgets

Smart AI Widget

Instant AI-based search

Automatically suggests relevant content from your help center based on the current page user is looking at and analyzing their behavior.

Direct content linking

Allows you to directly link content in your help center and open it inside the widget so your customer doesn’t have to leave the current page.

Dynamic FAQ sections

No more static and hard to maintain FAQs on your website. Keep all your Frequently Asked Questions in your help center and conveniently arrange them in sections to display on your website.

Template editor

Universal template to make your own

Real-time Preview

You don't have to guess what your changes would look like. See everything appear in the preview as you customize your help center.

Component-based homepage

Drag and drop components around to assemble the most helpful and good-looking homepage you can imagine. With our "Customizer" even the sky's not the limit anymore.

Translate everything from the same place

Customizing the pre-defined texts or translating your help center has never been easier. It's all possible from the same convenient place in our template customizer.

Other cool features included with your HelpCenter.io knowledge base

Article Revisions

Keep track of the evolution of your content. Easily find out who is responsible for a certain change. Simply revert to any previous version whenever you find a change that wasn't meant to be.

Privacy Control

You decide who to share a piece of content with. Keep it for yourself, share it with the chosen ones only, or unveil to everybody. It’s your choice.

Rich Content

Make your content stand out with headings, images, videos, callouts, quotes, and more. And if you need a table of contents for the longer article, we have this, too.

Improve with insights

Gain relevant insights on which content is working and which is not. Always know where to improve and throw away the guesswork.

Multi-language support

Make your help center speak the language of your customers. You can either have a help center in one language or translate everything in as many languages as your customers speak.

Instant Search

Your users will be able to quickly find all the information they need so your content doesn’t just lay there unseen. Make all your help content easier than ever to find.

Services

Already have a help center?

If you happen to already have a help center site, we will migrate it for free so you can immediately benefit of our services, customer care and more.

Request your FREE migration

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