Ivan Penchev

Migrating Off Zendesk: How to Move Your Help Center Without Losing Your Rankings

Migrating Off Zendesk: How to Move Your Help Center Without Losing Your Rankings

Zendesk has no native article export and its URLs die with the subscription. Here is the order of operations that keeps both your content and your search rankings.

Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free

Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free

We built a free FAQ builder. Pick a template, make it yours, copy one self-contained snippet into any site. No account, no watermark, no scripts phoning home.

How to Turn Your Notion or Confluence Docs Into a Public Help Center

How to Turn Your Notion or Confluence Docs Into a Public Help Center

Most teams that need a public help center have already written one.

Introducing Template Editor v2: Thousands of Designs, No Code Required.

Introducing Template Editor v2: Thousands of Designs, No Code Required.

Build thousands of unique help center designs with Template Editor v2. Customize every page without code, preview changes exactly as visitors will see them, add dark mode, and manage everything from our redesigned mobile-ready dashboard.

The Support Widget, Rebuilt to Resolve More on Its Own

The Support Widget, Rebuilt to Resolve More on Its Own

Your embeddable support widget just got redesigned from the ground up. A real conversation flow, browse-by-category, AI answers that show their sources, and a brand gradient that finally themes the live widget.

We've Rebuilt Help Center Analytics From the Ground Up. Here's What's New.

We've Rebuilt Help Center Analytics From the Ground Up. Here's What's New.

We've rebuilt HelpCenter.io analytics from the ground up. Follow every visitor from search to answer, measure your self-service resolution rate, surface insights in seconds, and finally understand how your help center is really performing.

Customer Self-Service: The 2026 Guide to Doing It Right (Plus Examples, Tools, and a 7-Step Build Plan)

Customer Self-Service: The 2026 Guide to Doing It Right (Plus Examples, Tools, and a 7-Step Build Plan)

Customer self-service in 2026: the 5 channels, examples by industry, a 7-step build plan, the best software, AI/RAG done right, and the metrics that matter.

Internal Knowledge Base: What It Is, Why It Matters, and How to Build One in 2026

Internal Knowledge Base: What It Is, Why It Matters, and How to Build One in 2026

An internal knowledge base is the single home for your team's runbooks, policies, and how-tos. See real examples and 7 steps to build yours.

Best Knowledge Base Software 2026: 12 Tools Compared

Best Knowledge Base Software 2026: 12 Tools Compared

12 best knowledge base software tools tested in 2026. Live pricing, AI search comparison, customer-facing vs. internal fit, and free migration notes.

Release Note: Beautiful backgrounds from Unsplash, edit embeds in place, and let your readers take your articles anywhere

Release Note: Beautiful backgrounds from Unsplash, edit embeds in place, and let your readers take your articles anywhere

It has been a busy few weeks at HelpCenter.io, and I

Your AI Knowledge Base Software Just Got Smarter: Introducing AI Answers & Major HelpCenter.io Updates

Your AI Knowledge Base Software Just Got Smarter: Introducing AI Answers & Major HelpCenter.io Updates

If you’re looking for AI knowledge base software that combines intelligent

New Integration: Use HelpCenter.io Directly Inside HubSpot’s Help Desk

New Integration: Use HelpCenter.io Directly Inside HubSpot’s Help Desk

We’re thrilled to announce something that’s been on our wishlist