How to Turn Your Notion or Confluence Docs Into a Public Help Center
Most teams that need a public help center have already written one.
Introducing Template Editor v2: Thousands of Designs, No Code Required.
Build thousands of unique help center designs with Template Editor v2. Customize every page without code, preview changes exactly as visitors will see them, add dark mode, and manage everything from our redesigned mobile-ready dashboard.
The Support Widget, Rebuilt to Resolve More on Its Own
Your embeddable support widget just got redesigned from the ground up. A real conversation flow, browse-by-category, AI answers that show their sources, and a brand gradient that finally themes the live widget.
We've Rebuilt Help Center Analytics From the Ground Up. Here's What's New.
We've rebuilt HelpCenter.io analytics from the ground up. Follow every visitor from search to answer, measure your self-service resolution rate, surface insights in seconds, and finally understand how your help center is really performing.
Customer Self-Service: The 2026 Guide to Doing It Right (Plus Examples, Tools, and a 7-Step Build Plan)
Customer self-service in 2026: the 5 channels, examples by industry, a 7-step build plan, the best software, AI/RAG done right, and the metrics that matter.
Internal Knowledge Base: What It Is, Why It Matters, and How to Build One in 2026
An internal knowledge base is the single home for your team's runbooks, policies, and how-tos. See real examples and 7 steps to build yours.
Best Knowledge Base Software 2026: 12 Tools Compared
12 best knowledge base software tools tested in 2026. Live pricing, AI search comparison, customer-facing vs. internal fit, and free migration notes.
Release Note: Beautiful backgrounds from Unsplash, edit embeds in place, and let your readers take your articles anywhere
It has been a busy few weeks at HelpCenter.io, and I
Your AI Knowledge Base Software Just Got Smarter: Introducing AI Answers & Major HelpCenter.io Updates
If you’re looking for AI knowledge base software that combines intelligent
New Integration: Use HelpCenter.io Directly Inside HubSpot’s Help Desk
We’re thrilled to announce something that’s been on our wishlist
The Chatbot Trap: Why “Automation First” is Failing Your Customers (and What to Do Instead)
Chatbots are everywhere in customer support these days—and unfortunately not always
The Knowledge Base SEO Guide: How to Optimize Your Help Center for Search (2026 Edition)
In 2026, your knowledge base isn’t just a support tool — it’