Knowledge Base Software for E-commerce

Answer "Where's my order?", shipping, sizing, and returns questions automatically — right where shoppers hesitate.

Dynamic FAQs on product & checkout pages
Proactive AI suggestions that reduce chat volume
No-code, on-brand help center in hours
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Product page with embedded FAQ and AI widget

Trusted by growing online stores

Turn pre-purchase doubts into confident orders

WISMO overload

"Where's my order?" buries your support team.

Buying friction

Shoppers bail on sizing, shipping, duties, and returns questions.

Policy sprawl

Answers live in scattered pages and go out of date.

Peak season spikes

Chat queues explode on launches and holidays.

Put answers where shoppers need them — and keep them perfectly consistent.

Self-service that lives inside your store

Product-page FAQs

Sizing, materials, shipping — embed targeted answers exactly where decisions happen.

Checkout-ready help

Payments, delivery times, taxes/duties — reduce last-minute doubts.

AI smart suggestions

Proactively surface the right article before a ticket is created.

No-code, on-brand

Visual Template Editor with live preview — publish in hours.

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FAQs that update themselves (everywhere)

Single source of truth: Edit once in HelpCenter.io; your product, checkout, and help pages stay in sync.
Targeted by context: Show product-specific FAQs on PDPs and policy info at checkout.
Lightweight snippet: Works anywhere you can add a small embed — fast and unobtrusive.
See a live FAQ embed
Product page with embedded FAQs for sizing, shipping, and care
AI widget suggesting shipping times, returns, and order tracking

Reduce repetitive tickets with proactive answers

Proactive by design: The widget uses page context to suggest the most helpful article (e.g., returns on order-status pages).
Keep shoppers on site: Answers render inline — no detours to the inbox.
Lower chat & email volume: Deflect common pre- and post-purchase questions automatically.
See the widget in action

Your brand, your style — no developer required

Live preview: See changes as you customize layouts and components.
Drag-and-drop: Search, categories, article lists, callouts — arrange in minutes.
Perfectly on-brand: Colors, typography, and layout to match your storefront theme.
Team-friendly: Roles, drafts, approvals, version history.
Customize a template
Template Editor matching storefront theme

What e-commerce teams achieve with HelpCenter.io

Fewer WISMO tickets

Self-service order & policy answers 24/7.

Higher conversion

Remove buying doubts on PDPs and checkout.

Happier customers

Clear, consistent policies prevent surprises and returns.

Launch in an afternoon

1

Import your existing FAQs & policies

We'll migrate them for free.

2

Brand your help center

Pick a template, customize visually, hit publish.

3

Embed where it counts

Add FAQs to PDP/checkout and the AI widget site-wide.

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Works with your stack

  • Platform-agnostic embeds (works anywhere you can add a snippet)
  • Connect SSO and internal tools as needed
  • Export & API for custom dashboards and automations

Built for busy stores

  • Fast global delivery and high availability
  • GDPR-minded data practices and role-based access
  • Backups and versioning for safe collaboration

Lightweight by default — designed not to slow down your storefront.

Common questions from online stores

Will it match our theme?

Yes — full visual control without code.

Will it slow down our site?

No — the embed is lightweight and optimized.

Can we localize content?

Absolutely — manage multi-language articles and UI text from one place.

Can we control who edits content?

Yes — roles, drafts, approvals, and version history.

How fast can we go live?

Most stores publish in hours. We'll handle the migration.

Talk to us — we'll help tailor the rollout to your storefront.

Ready to reduce tickets and boost conversions?

Put answers where shoppers need them most — product and checkout.

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