Solutions · SaaS

Grow your SaaS without growing support at the same pace

Give users instant answers from a branded knowledge base, surface relevant help inside your app, and keep your team focused on the conversations that actually need them.

On-brand docs your team can update without engineering

Proactive widget suggestions where users get stuck

Dynamic FAQs across your app and marketing site

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14-day free trial · No credit card required

app.flowline.io/reports/weekly

Flowline

Dashboard

Reports

Funnels

Automations

Team

Settings

Weekly report

Last 7 days · All workspaces

Schedule

Active users

4,812

+12%

Activation

38%

+4 pts

D30 retention

41%

flat

Flowline Help

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Schedule a recurring report

Send it every Monday at 9:00

Share a report with your team

Export report data to CSV

Still stuck? Message the team

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Users never leave your app

Trusted by 300+ SaaS, ecommerce, education, and service teams worldwide

The challenge

The reality of scaling SaaS support

Every new customer brings the same questions with them, and every release adds a few more.

Onboarding friction

New users ask the same "where do I click?" and "how do I do this?" questions.

Release churn

Features ship fast, docs lag behind, and tickets surge after every release.

Context switching

Users leave your app to hunt for answers, and lose momentum.

Global users

Multi-language support and consistent branding are hard to maintain.

HelpCenter.io makes your knowledge base the source of truth behind onboarding, support, and customer success.

The solution

Built for modern product teams

One knowledge base, surfaced in your app, your docs, and your marketing site.

Instant, in-app answers

The AI Widget suggests relevant help before confusion turns into a ticket.

AI Widget

No-code, on-brand help center

A visual Template Editor with live preview. Launch in hours, not weeks.

Help center

FAQs that follow users

Manage answers once, then embed dynamic FAQs on onboarding, billing, and more.

Dynamic FAQs

Insights to improve

See top searches and gaps so the next article answers a real customer question.

Analytics

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In-app support

Help users without pulling them out of your product

Proactive by design

The AI Widget uses page context to surface the right article at the right time.

Keep users in flow

Answers render inline, with no tab hopping and no lost sessions.

Solve repetitive questions

Answer common "how do I do this?" moments instantly so your team can focus on edge cases.

AI answers are included on Catalyst and available as an add-on on Bootstrap and Growth.

See the AI Widget in action

Team

8 of 10 seats used

AK Admin

JL Editor

RS Editor

TM Viewer

Pending invitations

sam@studio.design Viewer

Invite

Flowline Help

Can I give a contractor view-only access?

AI answer

Yes. Invite them from Settings → Team and choose the Viewer role. Viewers can open dashboards and reports, but can't edit, export, or invite anyone.

Sources

Roles and permissions Invite teammates to a workspace

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Every answer cites your articles

Template Editor

Publish

Theme Pages

Primary color

Font

Inter

Page layout

Sidebar

Corners

Flowline Docs Search docs

Getting started Reports Scheduling Sharing Exports Integrations API

Schedule a recurring report

Updated 2 days ago · 3 min read

Scheduled reports use your workspace's time zone.

POST /v2/reports/schedule

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Live preview, desktop to phone

Template Editor

Design your help center visually

Live preview

See exactly what changes look like before you publish.

Drag-and-drop

Add search, categories, article lists, FAQs, and more.

Brand-perfect

Match colors, typography, and layout without CSS.

Team-friendly

Roles, drafts, scheduled reviews, and version history.

Customize a template

Dynamic FAQs

FAQs that update themselves

Single source of truth

Edit once in HelpCenter.io; your app and site are always in sync.

Targeted content

Show onboarding FAQs in-app, billing FAQs on checkout, and policy FAQs on your site.

Lightweight snippet

Drop-in embed works with modern stacks and frameworks.

See how FAQ sections work

app.flowline.io/settings/billing

Billing

Team plan · $49/month

8 of 10 seats · renews Nov 1

Add seats

FAQ section

Billing questions

What happens when I add seats mid-cycle?

You pay a prorated amount for the rest of the cycle. Removed seats come off at renewal.

Can I switch to annual billing?

Yes, from this page at any time. The unused part of your month is credited.

Where do I find my invoices?

Under Invoices, below your plan. Each one downloads as a PDF.

Billing questions 3 FAQs

Display on URLs

app.flowline.io

Billing settings, onboarding

flowline.io

Pricing page

Analytics

Every release shows up in search first

Searches that found nothing, articles that stop tickets, and the ones that don't. After each release, your help center shows product and support where users got lost.

See how Analytics works

What people search for Last 30 days

"export to google sheets"

41 searches · no results

Content gap

"sso with okta"

27 searches · no article yet

Missing doc

"rename workspace"

19 searches · 3 articles opened

UX friction

Quick start

Launch in an afternoon

Most SaaS teams go from sign-up to a live help center in a day.

Connect and import

Bring your existing docs over. On Growth and Catalyst, we migrate them for you, free.
Brand your help center

Pick a template, customize it visually, and publish on your own domain.
Reports screen

Onboarding checklist

Billing settings

Embed the AI Widget and FAQs

Add the snippet to your app and start answering common questions in context.

Start free trial Request a demo

Outcomes

What SaaS teams achieve with HelpCenter.io

Answers in the product move the numbers your whole company watches.

Faster activation

Remove friction during onboarding with in-app, contextual help.

Lean support

Cut repetitive tickets so agents focus on high-value conversations.

Confident users

Clear, up-to-date docs improve adoption and reduce churn.

Fits your stack

Integrations, security, and scale

Integrations and workflow

Single sign-on for readers with JWT, on Catalyst
Flexible embeds for your app, marketing site, and docs portal
REST API, webhooks, and a full export for custom dashboards and automations

Security and reliability

EU AWS hosting and role-based access
High availability and fast global delivery
Backups and version history for peace of mind

Hosted, fast, and ready for scale, so your team stays focused on product.

FAQ

Common questions from SaaS teams

Can we keep everything on brand?

Yes. The Template Editor gives you full control over colors, fonts, layout, and your own domain, with no code.

How fast can we go live?

Most teams publish in hours. On Growth and Catalyst, we handle the migration to speed things up.

Does it work in our app?

Yes. Use the lightweight widget and FAQ embeds anywhere you can add a snippet.

Can we localize content?

Yes. On Growth and Catalyst, manage multi-language articles and interface text from one place.

What about roles and reviews?

Drafts, roles, scheduled reviews, and version history keep your content safe and accurate.

Talk to us if you have unique requirements. We love edge cases.

Ready to help users succeed without waiting?

Give customers instant answers while your team ships faster.

Start your 14-day free trial Request a demo

No credit card required · Free migration on Growth and Catalyst