Knowledge Base Software for Education

Help students, faculty, and staff find answers instantly — inside your LMS, student portal, and website.

In-app answers for LMS & portals
Dynamic FAQs for enrollment, aid, IT & services
No-code, on-brand help center in hours
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LMS portal with embedded FAQ and AI widget

Trusted by schools, universities & edtech teams

High-volume questions, small teams, busy semesters

Enrollment & onboarding

"How do I register?", "Where's my schedule?", "Add/drop deadlines?"

Access & IT

Password resets, LMS access, email, Wi-Fi, printing.

Policies & services

Financial aid, payments, housing, library, accessibility services.

Seasonal spikes

Start of term and deadlines overwhelm help desks.

Put clear, current answers where learners already are.

Self-service that lives in your learning experience

In-app AI answers

Context-aware suggestions in LMS/portals deflect repetitive questions before tickets happen.

Dynamic FAQ embeds

Enrollment, aid, IT & campus services — manage once, embed everywhere.

No-code, on-brand

Visual Template Editor with live preview; match your institution's style guide.

Insights to improve

See top searches and gaps; prioritize the articles that actually reduce contacts.

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One source of truth across site, LMS, and portals

Edit once; update everywhere: Keep program pages, student portal, and help center in sync.
Target by context: Show enrollment FAQs during registration; show IT FAQs in the LMS login flow.
Lightweight snippet: Works anywhere you can add a small embed — fast and unobtrusive.
See a live FAQ embed
Student portal with Registration & Payments and Course Access FAQs
AI widget suggesting Reset Password, Join Course, and Financial Aid Status

Answers at the moment of confusion

Proactive by design: The widget uses page context to suggest the most helpful article (e.g., "Reset Password" on login pages).
Keep learners on task: Answers render inline — no detours to email or support forms.
Deflect high-volume questions: Reduce queues during term starts and deadline weeks.
See the widget in action

Your brand, your structure — no developer required

Live preview: See exactly what changes look like before you publish.
Drag-and-drop: Search, categories (Students/Faculty/Staff), article lists, callouts, related links.
Brand-perfect: Colors, typography, and layout to match institutional branding.
Team-friendly: Roles, drafts, approvals, and version history.
Customize a template
Template Editor with audience tabs and branded header
Governance UI showing roles and approvals

Clear ownership and the right information to the right people

Audience targeting: Separate areas for students, faculty, and staff; publish public or private content as needed.
Permissions: Assign authors/editors/approvers across departments (IT, Registrar, Financial Aid).
Traceability: Drafts and version history show who changed what and when.
Localization: Manage multi-language content from one place.
See governance features

What education teams achieve with HelpCenter.io

Fewer tickets at peak times

Deflect "how do I…?" questions with in-app answers.

Faster onboarding & registration

Keep new students moving with embedded guides.

Consistent, current information

A single source of truth across departments and sites.

Launch in an afternoon

1

Import existing guides & policies

We'll migrate them for free.

2

Brand your help center

Pick a template, customize visually, hit publish.

3

Embed where it counts

Add FAQs to site/LMS and enable the AI widget in portals.

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Works with your stack

  • Platform-agnostic embeds (works anywhere you can add a snippet)
  • SSO for staff access and governance
  • Export & API for custom dashboards and reporting

Built for campuses

  • Privacy-minded data practices
  • Role-based access & review workflows
  • Fast global delivery and high availability

Designed to support accessibility best-practices with clear content structure and high-contrast components.

Common questions from education teams

Will this match our brand guidelines?

Yes — full visual control without code.

Does it slow down the LMS or portal?

No — lightweight, optimized embeds.

Can departments own their content?

Yes — roles, approvals, and version history per area.

Can we publish in multiple languages?

Absolutely — manage translations centrally.

How fast can we go live?

Most teams publish in hours; we'll handle migration.

Talk to us — we'll tailor the rollout to your institution.

Ready to help every learner, faster?

Put clear, accurate answers inside your LMS, portals, and site.

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