Bootstrap
$29 /mo, billed annually
or $39 monthly
For a help center in one language
- 1 team member
- One language
- Semantic (AI) search as an add-on
Use cases · Multilingual help center
One help center, in your customers' languages
HelpCenter.io keeps your multilingual knowledge base in one place: translate articles, buttons and labels, release each translation when it's ready, and let readers search in their own language.
14-day free trial · No credit card required
Drafts stay hidden from readers
The challenge
Each language you add is one more place to go wrong
Add a second and a third language to a help center, and each one starts to behave like a separate help center you have to keep in step.
Translations drift: the English article changes after a release, and the Spanish version keeps describing the old screen until a customer points it out. Half-finished translations go live, and readers get a page that switches language halfway down.
Buttons and labels stay behind, leaving a German page with an English search box. And readers search in their own language. If search only knows your default language, they find nothing, even when the answer is there.
What a multilingual knowledge base has to get right
- Translations that keep up with the original
- Drafts that readers never see
- Buttons and labels in each language
- Search in the reader's language
What you get
A multilingual help center you can keep up to date
Each language lives in the dashboard you already write in.
Available on Growth and Catalyst
Add the languages your customers read
Add a language on the Localization screen and your help center serves it next to your default language. Articles, categories and interface texts each get a version in it. Articles and categories also get their own address in that language, so a reader can bookmark and share them.
The same screen shows how much of each language is released and how many translations are written but still waiting, so you can see at a glance which language needs attention.
Several languages come with Growth and Catalyst. Bootstrap is for a help center in one language only.
Available on Growth and Catalyst
Release a translation when it's ready, not before
Open an article and pick a language in its language bar to write that version. Each translation has its own Released switch. Until you turn it on, the translation is a draft only your team sees, and readers of that language don't see the article at all.
When a language is ready, release all of its waiting drafts at once from the Localization screen. It flips the Released switch on each of them, and you can still turn any one back off.
You can also change the help center's default language on the Localization screen.
Available on Growth and Catalyst
Buttons, labels and design texts in each language
Articles are only part of the page. On the Localization screen you translate the interface around them: the search box, buttons, navigation, the Was this article helpful? prompt, error pages, the AI Widget and FAQ sections. Each phrase shows its default, so you always know what you are replacing.
Texts you write in the Template Editor, such as a homepage heading or a footer link, get a version in each language too: switch the editing language and type it. The design stays the same in each language, and only the words change.
Available on Catalyst
Let AI draft the translation, then review it
On Catalyst, an Auto-translate button sits in the article's language bar. AI drafts that language's version from your original, and nothing is applied until you review it. Even then, the translation stays a draft until you turn on Released.
When the original changes later, you can ask AI to draft the translation again and review the new draft. Every AI translation is a draft first, so a person on your team always decides what readers see. Use it article by article, starting with the pages your readers open most.
Available on Growth and Catalyst
Readers search, and find, in their own language
Search runs in the language the reader is viewing and returns the articles released in it. A reader on your Spanish help center who types informe gets the Spanish articles about reports. Search is typo-tolerant on every plan.
Search engines get the same care. Each released translation has its own address, tied to its other languages with hreflang tags and listed in your sitemap. The language switcher offers a language only once something in it is released.
Semantic (AI) search: included on Catalyst, an add-on on Bootstrap and Growth.
Set up
Set it up in four steps
-
Add your languages
Add each language on the Localization screen, and pick your default.
Growth and Catalyst Managing languages -
Translate your articles
Pick a language in an article's language bar, write that version, and turn on Released when it reads well.
Growth and Catalyst Translating an article -
Translate the interface
Translate buttons and labels on the Localization screen, and design texts in the Template Editor.
Growth and Catalyst Interface translations -
Let AI write first drafts
Press Auto-translate, review the draft, and release it when it reads well.
Catalyst only AI translation
Example
An example multilingual help center
A small software company writes its help center in English and adds Spanish and German. Spanish is fully released. German is under way: one article is live, two are drafts and one isn't translated yet.
German readers see the one live article until the rest is released.
Example: Flowline, a fictional company
Example
-
Reports
- Schedule a recurring report English: Default Spanish: Live German: Draft
- Export report data to CSV English: Default Spanish: Live German: Live
- Share a report with your team English: Default Spanish: Live German: Draft
-
Team and billing
- Invite teammates to your workspace English: Default Spanish: Live German: Not translated
Plans
Which plan fits your languages
On every plan: unlimited viewers, typo-tolerant search, global CDN delivery and free migration.
Growth
$119 /mo, billed annually
or $149 monthly
For a help center in several languages
- Up to 10 team members
- Several languages, released when ready
- Interface and design-text translations
- Semantic (AI) search as an add-on
Catalyst
$179 /mo, billed annually
or $199 monthly
For AI translations and hands-on help
- Unlimited team members
- Several languages, released when ready
- Automatic AI translations
- Semantic (AI) search included
- Single sign-on
- 3 hours of manual customization
- White-glove, hands-on support
FAQ
Questions about multilingual help centers
Which plan supports several languages?
Growth and Catalyst. Bootstrap is for a help center in one language. Automatic AI translations are on Catalyst only.
Can AI translate my articles?
Yes, on Catalyst. Press Auto-translate in an article's language bar and AI drafts that language's version. Nothing is applied until you review it, and readers see it only once you release it.
Can I hide a language until it's ready?
Yes. A translation stays a draft until you release it, either per article with its Released switch or for a whole language at once from the Localization screen. Readers of that language don't see an article until its translation is released.
Are buttons and labels translated?
Yes. You translate the help center's buttons, labels and messages, and the AI Widget's, for each of your languages on the Localization screen, and design texts in the Template Editor. Available on Growth and Catalyst.
Can I change the default language?
Yes, on the Localization screen. Your existing content either moves to the new default language or stays as a translation.
How does search work in each language?
Search runs in the language the reader is viewing and returns the articles released in it. It is typo-tolerant on every plan. Semantic (AI) search is included on Catalyst and an add-on on Bootstrap and Growth.
Something else? Our own help center has the details.
Answer every customer in the language they read
Start a 14-day free trial and set up your multilingual help center, no credit card needed.
No credit card required · Free migration on every plan
Related reading
- All use cases
- The help center, feature by feature
- Free migration, done for you on every plan
- Pricing