WordPress plugin Free

Put your help center on WordPress—without pasting code.

HelpCenter.io hosts your help center. The official WordPress plugin installs the smart widget on every page you choose and places FAQ sections with a block or shortcode. Connect once with an API key; the plugin handles the usual setup steps for you.

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How it works

  1. Install

    Install HelpCenter.io – Smart Widget & FAQ Sections from the WordPress plugin directory (or upload the zip).

  2. Connect

    In HelpCenter.io, create an API key named "WordPress" with Read & write access (Settings → API keys). Paste it into HelpCenter.io in wp-admin. The plugin installs the widget and can add your site to Embedding origins.

  3. Place FAQs

    Add the FAQ Section block (or [helpcenter_faq id="…"]) on any page. Edit answers in HelpCenter.io; every page that shows them updates with them.

What you get

  • Smart widget: search and read articles without leaving the WordPress page; AI answers when your HelpCenter.io plan includes them.

  • FAQ sections: block + shortcode; FAQPage structured data on the page.

  • Setup checklist with one-click fixes (allowed websites / FAQ Display on URLs).

  • Page rules, position, language, #helpcenter menu links, proactive messages, WP Consent API support.

  • Optional JWT SSO for signed-in WordPress users (Catalyst).

Use cases

  • SaaS marketing site on WordPress

    Keep docs on HelpCenter.io; put search + articles on pricing and feature pages via the widget.

  • Membership / course site

    Use JWT SSO (Catalyst) so logged-in members read private articles in the widget without a second login.

  • FAQ on landing pages

    Place the same HelpCenter.io FAQ section on several WordPress pages with the block; one edit updates all.

Setup guides

FAQ

Is there an official HelpCenter.io plugin for WordPress?

Yes. HelpCenter.io – Smart Widget & FAQ Sections is listed on WordPress.org (slug helpcenter-io, v1.0.0 as of 6 Nov 2026). It adds the smart widget and FAQ sections from wp-admin.

Do I still need to paste the widget snippet?

Not with the plugin and an API key. Paste a Read & write API key once; the plugin loads the widget and can allow your site on Embedding origins. You can still paste a widget ID only, then allow the site yourself under Settings → Embedding origins.

Which HelpCenter.io plans work with the plugin?

Widget and FAQ sections are on every plan. AI answers in the widget need Catalyst or the AI add-on. Single sign-on for WordPress users needs Catalyst.

Does it replace HelpCenter.io?

No. HelpCenter.io still hosts and edits your help center. The plugin connects your WordPress site to that help center.

Where do support questions go?

Use the on-site HelpCenter.io widget on helpcenter.io, or your help center's contact path.

Start a free HelpCenter.io trial, then install the plugin from WordPress.org.

Questions? Ask via the on-site widget.

Start free trial View on WordPress.org (opens in a new tab)