Intercom integration

Power Intercom Messenger, Inbox, and Fin from one help center

Visitors search your HelpCenter.io articles in the Messenger before they send a message, agents share them from the Inbox, and Fin answers from the articles you publish.

Start free trial See how to set it up

14-day trial, no credit card needed. The Intercom integration is on every plan.

Intercom Inbox Changing my sign-in email
Customer

Can I change the email address I use to sign in?

Your reply

Yes, it only takes a minute. This article shows each step: Change the email you sign in with

HelpCenter.io Inbox app Your help center
change email
  • Change the email you sign in with Account and sign-in Insert link
  • Reset your password Account and sign-in
  • Invite a teammate Team and roles
An agent finds the article from the Inbox and inserts its link into the reply.
What it is

One help center behind every Intercom answer.

The HelpCenter.io app for Intercom puts your articles in three places: the Messenger, where visitors search them before they write to you; the Inbox, where agents insert a link into a reply; and Fin, which answers from your published articles once they are synced.

You keep writing in HelpCenter.io, and your help center stays the branded site your customers read.

Who it is for

Support teams on Intercom who want the Messenger, their agents and Fin to answer from the same articles, written once in HelpCenter.io.

Use cases

Answers in the Messenger, the Inbox and Fin.

  • Search before sending a message

    Visitors search your articles right in the Intercom Messenger, so they can find the answer before they send a message.

  • Insert article links from the Inbox

    Agents search your help center from the conversation and insert an article link into the reply.

  • Catalyst or AI add-on

    Suggested articles

    The Inbox app suggests the articles that answer the conversation, so the agent starts from the right one.

  • Fin answers from your articles

    Published articles and their translations sync to Fin, so it answers from the same content your help center shows.

  • Re-sync Fin after large updates

    After a big rewrite or a new batch of articles, re-sync Fin from the Intercom card in Settings → Integrations.

Setup

Connect it in three steps.

Connect with Intercom from your HelpCenter.io settings, or start from the Intercom App Store.

One Intercom workspace connects to one help center.

Read the setup guide Read the Intercom and Fin post
  1. Open the Intercom card In HelpCenter.io, go to Settings → Integrations → Intercom.
  2. Connect with Intercom Sign in to Intercom and allow the connection (OAuth).
  3. Pick the help center Choose the help center this workspace uses, then click Connect.

Or install HelpCenter.io from the Intercom App Store and connect it from there.

Plans

On every plan.

Every plan includes the Intercom integration: Bootstrap, Growth and Catalyst.

Compare every plan
  • Messenger search, article links from the Inbox and the sync to Fin: every plan.
  • Suggested articles in the Inbox need Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.
FAQ

Questions, answered.

Something missing? The Intercom guide in our help center covers the rest.

What syncs to Fin?

Published articles whose visibility is Public or Anyone with the link, plus their released translations. Only reader-facing content is synced.

Can the widget hand off to the Messenger?

Yes, with a separate recipe that hands a visitor from the HelpCenter.io widget to the Intercom Messenger. It is documented in the Intercom guide on self.helpcenter.io.

Which plans include it?

Every plan: Bootstrap, Growth and Catalyst. Suggested articles in the Inbox need Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.

Can one Intercom workspace use more than one help center?

No. One Intercom workspace connects to one help center, which you pick when you connect.

Answer in Intercom from one help center.

Start a 14-day trial, no credit card needed, and connect Intercom from Settings → Integrations.

Start free trial Read the setup guide