Front integration

Help articles beside every Front conversation

Search and insert your HelpCenter.io articles in Front replies, turn a strong reply into a draft article, and generate AI replies from your docs on eligible plans.

Start free trial See how to set it up

14-day trial, no credit card needed. The Front integration is on every plan.

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An agent searches the help center from the Front sidebar and inserts the article into the reply.
What it is

Your help center, in the Front sidebar.

The HelpCenter.io app for Front sits beside every conversation. Agents search and browse your articles, insert the text or a link into the reply, and save a strong reply as a draft article or FAQ.

Front stays your inbox, and HelpCenter.io hosts the public help center your customers read.

Who it is for

Teams who answer customers in Front and want your help center at hand in every conversation, with their best replies turned into articles.

Use cases

Answer from your docs, and grow them from your replies.

  • Insert article text or links

    Put an article's text, or a link to it, into the reply without leaving the conversation.

  • Turn a strong reply into a draft

    Save a reply that answered well as a draft article or FAQ, ready to edit and publish in HelpCenter.io.

  • Catalyst or AI add-on

    Generate AI Reply, with sources

    Draft a reply from your help center articles, with the articles it drew on listed as sources.

  • Browse categories in the sidebar

    Browse your help center's categories when no search term comes to mind.

  • Front for the inbox, HelpCenter.io for the help center

    Customers read your public help center, and the conversations that still reach Front are answered from the same articles.

Setup

Connect it in three steps.

Enable the app in Front, then paste the secret it shows into HelpCenter.io.

Creating articles from Front needs a HelpCenter.io user with the same email address as the Front user, with the Editor role or higher.

Read the setup guide
  1. Enable HelpCenter.io in Front Find HelpCenter.io in the Front App Store and enable it.
  2. Copy the secret Front shows a secret for the app. Copy it.
  3. Paste it into HelpCenter.io Go to Settings → Integrations → Front, switch it on, paste the secret and click Save.
Plans

On every plan.

Every plan includes the Front integration: Bootstrap, Growth and Catalyst.

Compare every plan
  • Searching, browsing and inserting articles, and drafts from conversations: every plan.
  • Generate AI Reply needs Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.
FAQ

Questions, answered.

Something missing? The Front guide in our help center covers the rest.

Does Front host the help center?

No, HelpCenter.io does. Front is where your team answers conversations, and HelpCenter.io hosts the public help center your customers read.

Why don't I see Generate AI Reply?

It needs Catalyst, or the $29/mo AI add-on on Bootstrap or Growth, and it appears inside a conversation.

Who can create articles from Front?

A HelpCenter.io user with the same email address as the Front user, with the Editor role or higher. The article is saved as a draft.

Which plans include it?

Every plan: Bootstrap, Growth and Catalyst. Generate AI Reply needs Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.

Bring your help center into Front.

Start a 14-day trial, no credit card needed, and connect Front from Settings → Integrations.

Start free trial Read the setup guide