The HelpCenter.io MCP server

Put Claude to work on your help center.

Connect Claude, or an agent you build, to your knowledge base. Ask what your customers searched for and could not find, and get the missing articles drafted for your review. Every tool your agent can use, inside the permissions you approve.

Start free trial Connect to Claude

Included in Growth and Catalyst, and in their 14-day trials. No credit card needed.

Your AI assistant

Claude on the web or desktop, Claude Code, or an agent you build.

OAuth 2.1
Connector URL
https://mcp.helpcenter.io

Claude and ChatGPT add it from their directories. Add it by this URL to any other MCP client.

Every tool
Your help center
  • Articles
  • Images
  • Staged changes
  • Change sets
  • Design
  • Analytics
  • Categories
  • Import
  • Comments
  • Editorial notes
  • Widget & FAQs
  • Sites

Works with Claude on the web, Claude Desktop and Claude Code, with ChatGPT, and with any MCP client that supports remote servers with OAuth. See everything agents do with a help center.

Start with one question

Ask what your customers searched for and never found.

Every search that comes back empty is a customer telling you what to write next. HelpCenter.io keeps count. Your agent reads that list ranked by demand, checks what you already have, and drafts the articles worth adding.

New articles can be saved as drafts, so going live stays your call. The next customer who asks gets an answer instead of a dead end.

  1. Find the gaps Ranked by how many people searched.
  2. Check what already exists So a near miss gets improved, not duplicated.
  3. Draft the fix Saved for your review.

Search data is aggregated daily: your agent sees questions and demand, not a trail of individual visitors.

Northwind help center Example

  1. You: What did our customers search for last month and not find?

  2. Tool call: helpcenter_get_search_queries reads analytics

  3. Assistant: Three searches came up empty most often last month:

    1. 1.“pause instead of cancel” 41 searches
    2. 2.“share one login” 17 searches
    3. 3.“refund annual plan” 14 searches

  4. Tool call: helpcenter_search_articles ×3, reads content

  5. Assistant: Pausing is already covered in “Hold your plan”, it just never says “pause”. I can add the word there instead of writing a duplicate. The other two have no article yet. Shall I draft them?

  6. You: Yes, draft both.

  7. Tool call: helpcenter_create_article ×2, saved as drafts

  8. Assistant: Two drafts are waiting for your review. Nothing goes live until you publish them.

    • Share your account with your team Draft
    • Refunds on annual plans Draft
An example on Northwind, a fictional help center. The numbers are illustrative; the tools are the real ones your agent calls.
Every tool your agent can use

Everything your agent can do in your help center.

MCP, the Model Context Protocol, is an open standard that lets an AI assistant use tools outside the chat. These are the tools HelpCenter.io gives it, and every one of them runs inside the permissions you approve.

  • Articles

    Search, list and read every article, create new ones and update the ones you have. Import up to 50 at a time, the most the API takes in one batch, and give each a stable external ID so a re-run updates what it made instead of duplicating it. A deleted article moves to the Trash, and only your team can bring it back.

    • search
    • list
    • read
    • create
    • update
    • bulk import
    • delete
    Needs: Read content Write content

  • Images

    Upload a screenshot, a diagram or an animated GIF, up to 4 MB, and get a stable URL to place in an article. List what was uploaded, read one, delete one. A delete is refused while an article still shows the image, unless the agent is told to force it.

    • upload
    • list
    • read
    • delete
    Needs: Read content Write content

  • Staged changes and version history

    Stage an edit to a live article privately, then publish it or discard it. List an article's earlier versions and restore one.

    Needs: Write content Catalyst plan

  • Change sets

    Gather staged edits, drafts and category changes into one named release, check that it is ready, and publish it all together, now or at a scheduled time. Follow the release until it is done, rename it, take an item out, or cancel its schedule. Deleting a set or removing an item never deletes the work in it.

    • list
    • read
    • create
    • rename
    • add items
    • remove item
    • check readiness
    • publish or schedule
    • unschedule
    • follow progress
    • delete
    Needs: Read content Write content Catalyst plan, early preview

  • Design

    Restyle your help center in the Template Editor's draft: start from a theme in the gallery, or change colors, fonts, page layouts, components, navigation and custom CSS. Every kind of edit is a tool of its own, so a client asks before the exact change it is about to make. Your team sees the draft in the editor's live preview, visitors see nothing until it is published, and every published version can be restored. Works once a help center uses the Template Editor: one still on the classic editor switches over when its owner opens the Template Editor and publishes the converted design.

    • guide
    • read
    • list themes
    • apply theme
    • settings
    • components
    • regions
    • custom CSS
    • scripts
    • navigation
    • publish
    • discard
    • list versions
    • restore
    Needs: Design

  • Analytics

    A traffic and ratings summary, content performance article by article, and the searches visitors ran that found nothing, ranked by demand.

    Needs: Analytics

  • Categories

    List, create, update and delete categories, and reorder them and the articles inside them. A category that still holds content is not deleted until you choose where that content goes.

    Needs: Read content Write content

  • Import from your current help center

    Point your AI agent at your current help center's public address. It scans it, you choose what to bring over, and it runs the import into the help center the agent is connected to. The source has to be a public Zendesk, Intercom, Front, Help Scout, Document360 or HelpDocs help center.

    • scan
    • choose
    • run
    Needs: Write content

  • Comments

    List reader comments across your help center or on one article, moderate them, and reply as yourself.

    Needs: Read content Write content

  • Editorial notes

    Read, answer and resolve the private notes your team leaves on articles. A permission of its own, never bundled into content access.

    Needs: Editorial notes

  • Widget and FAQ sections

    Get the widget snippet and choose which websites may embed your help center. Create FAQ sections, fill and order them with your FAQ articles, and get each section's install snippet for your site.

    Needs: Read content Write content Manage embedding

  • Sites

    List the help centers a connection can reach. Connect several and your agent says which one on every call instead of guessing, so one conversation can work across all of them.

    Needs: Read content
  • Every tool, every parameter Connect once and your assistant lists every tool itself, with its inputs and the permission it needs. See how to connect
Connect in three steps

One click, one sign-in, and Claude is connected.

HelpCenter.io is listed in Claude's Connectors Directory. In Claude on the web or Claude Desktop:

  1. Find HelpCenter.io in the directory In Claude, open Customize → Connectors and select Discover, or open Plugins if that is what your sidebar shows, then search for HelpCenter.io. Or go straight to its listing. Select Connect to Claude.
  2. Sign in to HelpCenter.io Claude opens our sign-in and consent screen. There is no URL to paste and no API key to copy.
  3. Choose your help centers Pick the help centers it can reach, review the permissions it asks for, and allow. Then ask your first question.
Connect to Claude On Team and Enterprise plans, an Owner adds it for the organization first. Then each member connects their own account.

Rather add it by its URL? In Claude, open Customize → Connectors, or Plugins if that is what your sidebar shows, choose Add custom connector and paste https://mcp.helpcenter.io. On Team and Enterprise, an Owner adds it under Organization settings → Connectors.

Already on Growth or Catalyst? The directory links, the connector URL and the Claude Code command are waiting in your help center's Settings, under AI agents.

The setup guide covers ChatGPT and other clients, and the tool reference lists each tool's arguments and the permission it needs.

Moving a knowledge base for someone with no HelpCenter.io account yet? Over the API, your agent can build them a help center to claim.

Claude Code 
claude mcp add --transport http helpcenter https://mcp.helpcenter.io

Connected it in Claude? Claude Code has it already when you sign in with the same Claude account. This command adds it on its own, and you sign in the same way.

ChatGPT

Install the HelpCenter.io plugin from ChatGPT's plugin directory, connect it and sign in the same way. See what the plugin does.

Add the ChatGPT plugin
An agent you build

Create a key in your help center's Settings → API Keys and send it with each request to the same URL. Keys can be read-only, or read and write.

URL
https://mcp.helpcenter.io
Authorization
Bearer <your API key>
Security and control

You decide how far it goes.

Access is granted help center by help center, and you can take it back whenever you like. The sign-in runs on OAuth 2.1, on our own consent screen, so your password never reaches the assistant.

Collaborate with AI in your knowledge base

  • Your consent screen, not a pasted key

    Claude signs in through HelpCenter.io over OAuth 2.1. You choose which help centers it can reach and see every permission it asks for before you allow it: read content, write content, analytics, editorial notes, design, manage embedding.

  • Change your mind any time

    Change which help centers a connection can reach, or disconnect it, in Account → Connected Apps. Delete an API key in Settings → API Keys and it stops working.

  • Destructive means asked first

    Every tool that edits, publishes, discards, restores or deletes is labeled destructive, from updating an article to publishing a design, so clients like Claude ask you before they run. A category with content in it stays put until you choose where the content goes.

  • Drafts, and staged edits on Catalyst

    New articles can be saved as drafts, so publishing stays your call. On Catalyst, an agent can stage an edit to a live article privately and leave it for your team to publish or discard.

  • Reader privacy by default

    Reader email addresses are withheld unless a connection with write access asks for them. IP addresses are never exposed, and private editorial notes never appear in the comment tools.

  • Questions, not people

    Search data is aggregated daily. Your agent sees what was searched and how often, never a trail of individual visitors.

Availability

Included in Growth and Catalyst.

No add-on and no charge per tool call. The MCP server comes with the plan, and your 14-day trial includes it.

Growth

$119 /mo, billed annually

or $149 month to month

  • Articles, images, categories, comments, editorial notes, analytics, design and sites
  • Up to 10 teammates
  • Not included: Staged changes and version history, which need Catalyst
Start a Growth trial

Catalyst

With staged changes

$179 /mo, billed annually

or $199 month to month

  • Every tool, including staged changes and version history, and change sets in early preview
  • Unlimited teammates
  • AI question answering and translations included too
Start a Catalyst trial

Bootstrap and older plans priced below Growth do not include the MCP server. Compare every plan.

FAQ

Questions, answered.

Something missing? Our team answers from our help center.

Which AI assistants work with the HelpCenter.io MCP server?

Claude on the web, Claude Desktop and Claude Code, from HelpCenter.io's listing in Claude's Connectors Directory, ChatGPT through the HelpCenter.io plugin in its Plugin Directory (see the ChatGPT plugin), and any other MCP client that supports remote servers with OAuth sign-in. For an agent you build yourself, create an API key in your help center's Settings → API Keys and send it to the same URL.

Is the MCP server included in my plan?

It is included in the Growth and Catalyst plans, and in the 14-day trials of both. Staged changes and version history need Catalyst. Bootstrap and older plans priced below Growth do not include it, and you can compare plans and upgrade from the pricing page.

Does the MCP server cost extra?

No. There is no add-on to buy and no charge per tool call: the MCP server is part of the Growth and Catalyst plans. Standard API rate limits apply.

Can the agent publish without me?

Only if you give it write access. A read-only API key can search, read and report, and change nothing. With write access, ask for drafts and publishing stays your call, and on Catalyst it can stage edits to live articles for your team to publish. Its design edits stay in the Template Editor's draft, for your team to review, until the design is published. Every tool that edits, publishes, discards, restores or deletes is labeled destructive, so clients like Claude ask you before running them.

What data can the agent see?

Only the help centers you connect, and only what the permissions you approved allow. Reader email addresses are withheld by default, IP addresses are never exposed, and private editorial notes never appear in the comment tools. Search analytics are aggregated daily, so the agent sees questions and demand, not a trail of individual visitors.

How do I revoke access?

Open Account → Connected Apps in HelpCenter.io to change which help centers a connection can reach, or to disconnect it entirely. For an agent of your own, delete its key in Settings → API Keys.

Can I connect my own agent?

Yes. Create an API key in your help center's Settings → API Keys and send it as Authorization: Bearer <key> to https://mcp.helpcenter.io. Your agent gets the same tools, scoped to that help center. The connection steps walk through it.

Your next articles are already in your search logs.

Start a 14-day trial, connect Claude, and ask what your customers could not find. No credit card needed.

Start free trial See how to connect