HelpCenter.io vs Document360
Our three prices are $29, $119 and $179 per month, right here on the page. Document360 publishes none, so budgeting starts with a form and a call.
Published, flat pricing
AI Widget on every plan
Free, done-for-you migration
HelpCenter.io vs Document360
Both are purpose-built knowledge base platforms. The clearest difference is how much you can find out before you talk to sales.
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HelpCenter.io
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Document360
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|---|---|---|
| Built for | Customer-facing help centers and self-service | Knowledge bases, product documentation, user manuals, SOPs and API docs |
| Public pricing | Every plan and price on the pricing page | No tier names or figures published |
| How you learn the price | Read it here: $29 / $119 / $179 per month | Custom quote via a 3-step form and a conversation |
| What drives the price | One flat fee per workspace, per plan | Six variables: team accounts, workspaces, languages, SSO, KB privacy model, AI usage |
| Free trial | 14 days, no credit card | 14 days of all features, no free tier |
| AI Widget on the entry plan | Included on Bootstrap ($29/mo) | Eddy AI sits in the metered AI Premium Suite |
| AI answer engine | AI Question Answering included on Catalyst, $29/mo add-on below | Ask Eddy AI, credit allotments not disclosed |
| Embeddable AI chatbot limits | Widget on every plan, answers grounded in your articles | One active chatbot per domain, 40 MB across all sources, 1 credit per query |
| Enterprise workflow depth | SSO and access control on Catalyst | Approval workflow builder, versioning, SSO and SCIM, audit logs |
| API documentation | Not a dedicated API docs product | First-class, though Ask Eddy AI is not available on API doc pages |
| Migration | Free and done for you on Growth and Catalyst | Assisted migration from 100+ platforms, bundled into most quotes |
| Multilingual help center | Multi-language on Growth, automatic translations on Catalyst | Multi-language with translation workflows, priced as a quote variable |
Document360 pricing page checked July 2026.
What Document360 is and who it's right for
Document360 is a dedicated, purpose-built knowledge base platform, and of everything in this category it is the closest direct competitor to what we do. It describes itself as intelligent knowledge base software where humans and AI work together, and it means one knowledge base that carries support content, product documentation, user manuals, SOPs and AI answers. It positions itself as the modern replacement for Confluence and SharePoint, and for documentation-heavy teams that is a fair claim.
The product is deep. You get both a Markdown and a WYSIWYG editor, article version control, draft states and scheduled publishing, public, private or mixed knowledge bases with role-based access control, semantic natural-language search, Pro Analytics with failed-search detection and ticket-deflection measurement, 60+ integrations and a read/write REST API, multi-language with translation workflows, theme and branding customization on a custom domain, and an embeddable Knowledge Base Assistant. Higher up there is a custom workflow builder, SSO and SCIM, audit logs, decision trees and Mermaid diagrams. This is a mature documentation platform with real enterprise depth.
The one thing you cannot find out from their website is what any of it costs. Their pricing page carries no tier names and no dollar figures. The headline is customized pricing built around your needs, and their stated reasoning is that a flat tier would either overcharge small teams or undercharge enterprises. To get a number you complete a three-step form and speak to their team, and the quote is shaped by six variables: team accounts, workspaces, languages, SSO and security needs, whether your knowledge base is public, private or mixed, and how much of the AI Premium Suite you use. There is no free tier. There is a 14-day free trial of all features. That is a legitimate way to sell software, and it is also the reason a shortlist that includes Document360 cannot be turned into a budget without a call.
You can price it, trial it and launch it this week
The price is on the page
Bootstrap is $29/mo, Growth is $119/mo, Catalyst is $179/mo on annual billing ($39 / $149 / $199 monthly). Flat per workspace, not per seat. You can put a number in a budget line right now and start a 14-day trial without a credit card or a call. Getting a Document360 number takes a three-step form and a conversation.
AI you can budget for
The embeddable AI Widget ships on every plan, including Bootstrap at $29/mo. Grounded AI Question Answering is included on Catalyst and is a $29/mo add-on ($24/mo billed annually) on Bootstrap and Growth. Document360's Eddy AI is metered inside the AI Premium Suite, credit allotments are not published, and each chatbot query spends an assistive search credit.
No per-domain chatbot ceiling
Document360's Eddy AI Chatbot is limited to one active chatbot per domain with a 40 MB storage limit across all training sources, and extra chatbots or storage are arranged through a customer success manager. If you run several products or brands, that is a conversation you should have before signing. Our AI Widget is part of the plan you already picked.
Free, done-for-you migration on Growth and Catalyst
Export your existing docs and our team rebuilds them for you at no extra cost on Growth and Catalyst, structure and images included, typically live in under a week. It is a line item you do not have to negotiate. See free migration.
Where Document360 is the better buy
One clear case: formal documentation governance. If you need a custom approval workflow builder, version control across multiple workspaces, SCIM provisioning and audit logs for compliance, or you publish API reference docs alongside your help center, Document360 covers that ground and we do not. Get the quote.
Published vs on request
We can show you our full price list. We cannot show you theirs, because they do not publish one.
| Plan tier |
HelpCenter.io
flat / workspace, billed annually
|
Document360
custom pricing, quote on request
|
|---|---|---|
| Entry | Bootstrap - $29/mo (1 team member, AI Widget) | No published entry price. Quote scales with team accounts and workspaces |
| Mid | Growth - $119/mo (10 team members, AI add-on eligible) | No published mid tier. Quote also reflects languages, SSO and your KB privacy model |
| Top | Catalyst - $179/mo (unlimited team members, AI Q&A and SSO included) | No published top tier. AI Premium Suite usage is a separate quote variable |
Monthly billing is $39 / $149 / $199. We are not going to guess what Document360 would quote you, because we genuinely do not know and neither does anyone reading their site. What we can say is that the evaluation is different: here you can price it, trial it and decide on your own schedule, and there the first step is a form. If bundled migration, implementation and training are part of what you need, their quote usually includes them.
Document360 pricing page checked July 2026. HelpCenter.io prices are annual-billing rates.
Migrating from Document360 to HelpCenter.io
Switching is low-effort. Export your content from Document360, then hand it to the HelpCenter.io migration team. On Growth and Catalyst plans we rebuild your structure, articles and images in your new branded help center for free, typically live in under a week. You do not rebuild anything by hand, and you do not negotiate the cost of the move.
Other Document360 alternatives worth considering
If neither of us is the fit, a few others depending on your job-to-be-done: Helpjuice (knowledge base with heavy customization services), HelpDocs (lightweight, fast to launch), and Confluence (internal documentation for larger engineering orgs). For a fuller landscape, see our roundup of the best knowledge base software in 2026, or compare the best Zendesk alternatives if you are weighing the big suites.
Frequently asked questions
How much does Document360 cost?
Document360 does not publish pricing. Their pricing page lists no tier names and no dollar figures, and describes custom pricing built around your setup, so you complete a three-step form and talk to their team to get a quote. Price is driven by six variables: team accounts, workspaces, languages, SSO and security needs, whether your knowledge base is public, private or mixed, and AI Premium Suite usage. There is no free tier, though there is a 14-day free trial of all features.
Is HelpCenter.io a good Document360 alternative?
Yes, particularly if you want to know the price before you talk to anyone. HelpCenter.io publishes three flat per-workspace plans, Bootstrap at $29/month, Growth at $119/month and Catalyst at $179/month on annual billing, and you can start a 14-day trial without a credit card. You get a branded help center, an AI Widget on every plan, a custom domain with SSL, and free done-for-you migration on Growth and Catalyst.
What is the difference in AI between HelpCenter.io and Document360?
Document360 runs Eddy AI, which includes assistive search over your knowledge base and a chatbot you can train on articles, crawled website content, uploaded files and support tickets. It is metered as part of the AI Premium Suite, allotments are not published, each chatbot query consumes an assistive search credit, and you are limited to one active chatbot per domain with a 40 MB storage limit across all sources. HelpCenter.io ships the AI Widget on every plan including Bootstrap, and grounded AI Question Answering is included on Catalyst or a $29/month add-on ($24/month billed annually) on Bootstrap and Growth.
Can I migrate my content from Document360 to HelpCenter.io?
Yes. Free, done-for-you migration is included on the Growth and Catalyst plans. You export your Document360 content, our team rebuilds the structure, articles and images in your new branded help center, and most migrations are live in under a week.
Who should choose Document360 instead of HelpCenter.io?
Teams with enterprise documentation requirements. If you need a custom approval workflow builder, article version control across many workspaces, first-class API documentation next to your knowledge base, SSO with SCIM provisioning and audit logs, or assisted migration from one of 100+ source platforms, Document360 is deeper than we are and is likely the better fit. Note that Ask Eddy AI is not available on API documentation pages.
Know the price, then decide
Start a free 14-day trial, no credit card and no call. If you are coming from Document360 on a Growth or Catalyst plan, we will migrate your content for free, usually in under a week.