Zendesk integration

Your help center inside every Zendesk ticket

A sidebar in the Zendesk agent workspace that searches your HelpCenter.io articles, suggests the ones that answer the ticket, and inserts a link or the full article into the reply.

Start free trial See how to set it up

14-day trial, no credit card needed. The Zendesk integration is on every plan.

Zendesk ticket Password reset link expired
Customer

Hi, the reset link in my email says it has expired. How do I get a new one?

Your reply

Sorry about that! You can ask for a fresh link in a few seconds: Reset your password

HelpCenter.io ticket sidebar Your help center
reset password
  • Reset your password Account and sign-in Insert link Insert article
  • Change the email you sign in with Account and sign-in
  • Turn on two-step verification Security
An agent searches the help center from the ticket sidebar and inserts the article into the reply.
What it is

Your articles, in the agent workspace.

The HelpCenter.io app for Zendesk adds a sidebar to every ticket. Agents search your articles or browse your categories, and put a link or the article itself into the reply, so the answer they send is the one your help center already gives.

HelpCenter.io stays your help center, the branded site where customers find answers on their own, and Zendesk stays your ticketing tool.

Who it is for

Support teams on Zendesk who want your help center's articles in the agent workspace, so agents answer from them without leaving the ticket.

Use cases

Answer from your articles without leaving the ticket.

  • Insert an article link

    Find the article and insert its link into the reply, so the customer reads the full answer on your help center.

  • Insert the article itself

    Put the article's reader-facing content into the reply when the customer needs the steps right there. Internal notes are never inserted.

  • Catalyst or AI add-on

    Smart suggestions

    The sidebar reads the latest comment on the ticket and suggests the articles that answer it, before the agent types a search.

  • Browse your categories

    When the agent does not know the title, they browse your help center's categories from the sidebar.

  • Self-service in front of Zendesk

    Customers look for answers in your HelpCenter.io help center first, and the questions that still reach Zendesk are answered from the same articles.

Setup

Connect it in four steps.

Switch it on in HelpCenter.io, then install the app in Zendesk and pair the two with your token.

Read the setup guide
  1. Switch it on in HelpCenter.io Go to Settings → Integrations → Zendesk and switch the integration on.
  2. Copy the token HelpCenter.io shows a token for your help center. Copy it.
  3. Install the app in Zendesk Install the HelpCenter.io app from the Zendesk Marketplace.
  4. Pair the two In the app, enter your help center subdomain and the token.
Plans

On every plan.

Every plan includes the Zendesk integration: Bootstrap, Growth and Catalyst.

Compare every plan
  • Searching, browsing and inserting articles from the ticket sidebar: every plan.
  • Smart suggestions need Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.
FAQ

Questions, answered.

Something missing? The Zendesk guide in our help center covers the rest.

Does this replace Zendesk?

No. HelpCenter.io is your help center, the branded site where customers find answers on their own, and Zendesk stays your ticketing tool. The app brings your articles into Zendesk tickets so agents answer from them.

Which plans get smart suggestions?

Catalyst, or the $29/mo AI add-on on Bootstrap or Growth. The rest of the Zendesk integration is on every plan: Bootstrap, Growth and Catalyst.

What gets inserted into a reply?

Either a link to the article or the article's reader-facing content, whichever the agent picks. Internal notes are never inserted.

Where do I get the app?

From the Zendesk Marketplace. Install the HelpCenter.io app, then enter your help center subdomain and the token from Settings → Integrations → Zendesk in HelpCenter.io. The setup guide walks through each step.

Answer every Zendesk ticket from your help center.

Start a 14-day trial, no credit card needed, and connect Zendesk from Settings → Integrations.

Start free trial Read the setup guide