HubSpot integration

HelpCenter.io on the HubSpot ticket

Browse and search your HelpCenter.io articles from a card on every HubSpot ticket, see suggestions for the latest message, and rate articles without leaving HubSpot.

Start free trial See how to set it up

14-day trial, no credit card needed. The HubSpot integration is on every plan.

HubSpot ticket Access for a colleague
Customer

How do I give my colleague access to our account?

Your reply

Happy to help. This article walks you through it: Invite a teammate

HelpCenter.io ticket card Your help center
invite teammate
  • Invite a teammate Team and roles Copy link Rate
  • Change a teammate's role Team and roles
  • Remove a teammate Team and roles
An agent finds the article on the ticket card and copies its link into the reply.
What it is

Your help center, on every HubSpot ticket.

The HelpCenter.io integration adds a card to HubSpot tickets. Agents browse and search your articles, see suggestions for the latest message, copy an article link into the reply and rate articles, without switching tabs.

You publish in HelpCenter.io, and your help center stays the branded site your customers read.

Who it is for

Support teams that work tickets in HubSpot and want your help center's answers on the ticket itself.

Use cases

Find, share and rate answers on the ticket.

  • Find articles without switching tabs

    Browse categories or search your help center from the card on the ticket.

  • Catalyst or AI add-on

    Suggestions for the latest message

    The card suggests the articles that answer the ticket's latest message.

  • Copy article links into replies

    Copy an article's link from the card and paste it into your reply.

  • Rate articles from the card

    Agents rate articles from the card, and their ratings count toward Satisfaction in your HelpCenter.io analytics.

  • Switch language

    On a multilingual help center, switch the card's language to find the article in the customer's language.

Setup

Connect it in two steps.

Everything happens in HelpCenter.io: open the HubSpot card and connect your HubSpot account.

Read the setup guide
  1. Switch on the HubSpot card In HelpCenter.io, go to Settings → Integrations → HubSpot and switch it on.
  2. Connect with OAuth Click Connect with OAuth, sign in to HubSpot and allow the connection.

Or enter your HubSpot Account ID and an access token on the card and click Save, instead of connecting with OAuth.

Plans

On every plan.

Every plan includes the HubSpot integration: Bootstrap, Growth and Catalyst.

Compare every plan
  • Browsing, searching, sharing and rating articles on the ticket: every plan.
  • Suggested articles for the latest message need Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.
FAQ

Questions, answered.

Something missing? The HubSpot guide in our help center covers the rest.

Is this HubSpot Knowledge Base?

No. You publish your articles in HelpCenter.io, and agents read them from the card on the HubSpot ticket.

How do I disconnect?

Switch the integration off under Settings → Integrations in HelpCenter.io.

Which plans include it?

Every plan: Bootstrap, Growth and Catalyst. Suggested articles for the latest message need Catalyst, or the $29/mo AI add-on on Bootstrap or Growth.

Do ratings from HubSpot count in my analytics?

Yes. The ratings agents give from the card count toward Satisfaction in HelpCenter.io.

Put your help center on every HubSpot ticket.

Start a 14-day trial, no credit card needed, and connect HubSpot from Settings → Integrations.

Start free trial Read the setup guide