Free knowledge base migration

Switch your help center. We do the moving.

Our migration team moves every article, category and image from Zendesk, Intercom, Confluence, Notion or wherever your docs live today, usually in under 7 days. Your old links keep working, so the search traffic you earned comes with you.

Start your migration How it works

Included with Growth and Catalyst annual plans. Starting takes two minutes and commits you to nothing.

Today Any platform

The help center you have now

  • Zendesk
  • Intercom
  • Confluence
  • Notion
  • Help Scout
  • Freshdesk
  • and more
help.northwind.com Example
  • 214 articles
  • 18 categories
  • 632 images
  • 214 old URLs redirected

Moved and live on day six.

What comes across

Everything your readers rely on, moved for you.

Switching should not mean rebuilding. You keep the answers you spent years writing, and your team keeps its evenings.

  • Every article

    Headings, lists, tables, code blocks and embedded videos, rebuilt in the HelpCenter.io editor rather than pasted in as a blob.

  • Your categories, in order

    The structure your readers already know, including nested categories and the order articles sit in.

  • Images, re-hosted

    Copied into your new help center, so nothing breaks the day you close the old account.

  • Old links that still work

    Once your domain points at HelpCenter.io, old article addresses redirect to their new pages. Bookmarks and search rankings come with you.

  • Every language

    Translations stay paired with the article they translate, so readers keep landing in their own language.

  • Nothing to export by hand

    Send us the address. If a platform needs an export file or read access, we tell you exactly what to click.

How it works

Four steps. Three of them ours.

You spend two minutes on the request. We do the heavy lifting, and your current help center stays online the whole time.

  1. Today, 2 minutes

    Step 1: You start your migration

    Tell us where your help center lives and roughly how big it is. That is all we need to begin.

  2. Next

    Step 2: We map it

    A migration specialist reviews your structure and emails you a plan, with anything that needs a decision from you.

  3. Then

    Step 3: We move it

    Articles, categories, images and redirects, rebuilt in your new help center while the old one keeps serving readers.

  4. Usually within 7 days

    Step 4: You review and go live

    Look it over, point your domain at HelpCenter.io and publish. Your readers never see a gap.

Start your migration
Migrate from anywhere

Where is your help center today?

Pick yours to start a migration from it. Do not see it? We have probably moved it before.

Also Notion, Freshdesk, Document360, Helpjuice, Slite, Front, HelpDocs, Wix Answers, Zoho Desk, ReadMe and anything else.

Comparing before you switch?

Start your migration

Two minutes from you. The rest is on us.

Three quick questions, and our migration team takes it from there.

Where does your help center live today?

Pick one. If it is not here, choose "Something else".

Tell us about it
Roughly how many articles?
In how many languages?
Where should we send your plan?

We use this only to plan your migration. No newsletter, no sales sequence.

Customer story ChargeNode had every article moved in six days, then reached a 73% self-service resolution rate. Read the case study
FAQ

Migration questions, answered.

Something else on your mind? Write to migrate@helpcenter.io.

Is the knowledge base migration really free?

Yes, on Growth and Catalyst annual plans. There is no setup fee and no charge per article. Bootstrap and monthly billing do not include it, and you can compare every plan on the pricing page.

How long does a migration take?

Most help centers are live in under 7 days from the start. Very large ones, with thousands of articles or many languages, get a timeline in their migration plan so you know what to expect before we begin.

Will I lose my Google rankings?

Not if your old addresses keep working. We record where every old article URL should go, and once your domain points at HelpCenter.io, readers and search engines arriving at an old address are redirected to its new page. Moving to a new domain as well? Say so when you start your migration and we will plan for it.

Which platforms can you migrate from?

Zendesk, Intercom, Help Scout, Confluence, Notion, Freshdesk, Document360, Helpjuice, Slite, Front, HelpDocs, Wix Answers, Zoho Desk, KnowledgeOwl, ProProfs, WordPress, Bloomfire and ReadMe, among others. If yours is not listed, pick "Something else" and tell us where it lives.

Do I need to export anything?

Usually not. Tell us where your help center lives. If the platform needs an export file or read access to get everything, we tell you exactly what to send, step by step.

Does my current help center stay online during the move?

Yes. Nothing changes on your current help center until you point your domain at HelpCenter.io, so your readers keep getting answers the whole time.

What happens after I start my migration?

Our migration team emails you to plan the move. Meanwhile you can start a 14-day free trial and set up your design, so it is ready when your articles arrive.

Your new help center is about a week away.

Tell us where your answers live today. We move them, keep your old links working, and hand you the keys.

Start your migration Start free trial