Learning path · For product and web teams

Put help inside your product

The widget on your site, articles opened from your own links, FAQ sections and well-timed messages.

6 lessons
5:24 in all
From 2 courses

Start the path

The lessons, in order

Each one plays on its own, from its own course.

Length 0:55

Your help center, inside your product · Lesson 2

Add the widget to your website

Copy the snippet from Embeddables, paste it before the closing body tag, and allow your site in Embedding origins.

Add the widget to your website
Length 0:48

Your help center, inside your product · Lesson 3

What your visitors get

Suggested articles for the page, search as you type, and answers to questions in the visitor's own words.

What visitors see in the widget AI answers: Catalyst or AI add-on
Length 0:27

Your help center, inside your product · Lesson 4

Open an article from your page

Add data-hc-article to a link, and the article opens in the widget instead of a new page.

Open the widget from your own UI
Length 1:02

Your help center, inside your product · Lesson 5

FAQ sections on your pages

Create a Custom FAQ section, choose where it shows, pick one of 27 designs, and paste one line on your page.

Embed FAQ sections on your website
Length 1:02

Your help center, inside your product · Lesson 6

Invite visitors at the right moment

A proactive message that appears on your plans page after ten seconds, and the rules for when it shows.

Invite visitors with proactive messages
Length 1:10

FAQs and FAQ sections · Lesson 10

FAQs at checkout and in your app

Show FAQs at checkout without the help button, and in your app on a dark theme to match.

Embed FAQ sections on your website

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