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Lesson 6 of 11 · 1:02
Invite visitors at the right moment
From Your help center, inside your product · Verified against the live product on Oct 20, 2026
This lesson
A proactive message that appears on your plans page after ten seconds, and the rules for when it shows.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:33
Up next · 1:33
7. Sign people in with JWT
Keep a private help center for signed-in partners: the shared secret, your token route, and onAuthExpired.
Transcript
- 3:59Sometimes it's better not to wait for visitors to ask.
- 4:02Proactive messages invite them into the widget, at the right moment.
- 4:07In Embeddables, I'll open Proactive messages... and click New message.
- 4:12I'll name it Plans helper... and give it a title... and a short message.
- 4:19Under When it shows, I choose when it appears.
- 4:22The page URL starts with slash plans...
- 4:25and the visitor has spent ten seconds on the page.
- 4:29There are more triggers to choose from, like scroll depth, exit intent... or an event from your own code.
- 4:35We'll use that one later.
- 4:36Under Delivery, I'll switch it on, because new messages start paused... and click Create message.
- 4:43Now let's visit the plans page... and give it ten seconds.
- 4:55There's our message.
- 4:56One click opens the widget.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Every way to add HelpCenter.io to your website or web app: the widget, FAQ sections, proactive messages, JWT sign-in and more.
What you'll learn
- Where the installation snippet is, and why the widget needs your domain in Embedding origins
- What visitors can do in the widget: suggestions for the page they're on, search, Ask AI, contact
- Opening an article in the widget from your own links
- FAQ sections: Custom or Full, a design, the questions, and the one line to paste
- Proactive messages: page and time rules, and custom events from your own code
- JWT single sign-on for a private help center
- Single-page apps, a custom domain, and subfolder hosting
- Who it's for
- Developers and product teams putting help inside a website or a signed-in web app.
- Format
- 11 lessons, 9:31 in all. English captions and a full transcript.
- Last verified
- Oct 20, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. These lessons cover features on higher plans, and say so:
- Lesson 3 · What your visitors get AI answers: Catalyst or AI add-on
- Lesson 7 · Sign people in with JWT JWT sign-in: Catalyst
- Lesson 9 · React to what happens in your app Custom event triggers: Growth and Catalyst
- Lesson 10 · Your help center on your own address Subfolder hosting: Growth and Catalyst
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Add the widget to your website self.helpcenter.io/content/install-the-widgetGoes with these lessons
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Choose which websites can show the widget self.helpcenter.io/content/embedding-originsGoes with
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What visitors see in the widget self.helpcenter.io/content/widget-for-visitorsGoes with
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Turn on AI Answers self.helpcenter.io/content/ai-answersGoes with
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Open the widget from your own UI developers.helpcenter.io/content/open-the-widget-from-your-uiGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sectionsGoes with
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Invite visitors with proactive messages self.helpcenter.io/content/proactive-messagesGoes with these lessons
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Sign readers in with your own login (JWT SSO) self.helpcenter.io/content/jwt-ssoGoes with
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Sign readers into the widget with a JWT developers.helpcenter.io/content/widget-jwtGoes with
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Widget JavaScript API developers.helpcenter.io/content/widget-javascript-apiGoes with these lessons
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Show your help center only inside your app self.helpcenter.io/content/js-only-accessGoes with
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Use your own domain self.helpcenter.io/content/custom-domainGoes with
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Host your help center in a subfolder of your website self.helpcenter.io/content/host-your-help-center-in-a-subfolderGoes with
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Widget installation and options developers.helpcenter.io/content/widget-optionsGoes with