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Lesson 3 of 11 · 0:48
What your visitors get
From Your help center, inside your product · Verified against the live product on Oct 20, 2026
AI answers: Catalyst or AI add-on
This lesson
Suggested articles for the page, search as you type, and answers to questions in the visitor's own words.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:27
Up next · 0:27
4. Open an article from your page
Add data-hc-article to a link, and the article opens in the widget instead of a new page.
Transcript
- 1:41I'll open it, the way a visitor would.
- 1:43Right at the top, under Can this help?, the widget suggests articles that match the page the visitor is reading.
- 1:50Our home page is about charging at home... so it offers our getting started guides.
- 1:55Visitors can also search your whole help center, right here.
- 1:58I'll type invoice... and the results appear as I type.
- 2:02With AI Answers switched on, they can simply ask a question.
- 2:06I'll ask: can I pause my plan while I'm away?
- 2:14The answer comes from your own articles...
- 2:16and it shows its sources, so the visitor can read more.
- 2:19Still stuck?
- 2:20Then they can message your team, right from the widget.
- 2:23The message goes to the email address on your help center's contact form.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Every way to add HelpCenter.io to your website or web app: the widget, FAQ sections, proactive messages, JWT sign-in and more.
What you'll learn
- Where the installation snippet is, and why the widget needs your domain in Embedding origins
- What visitors can do in the widget: suggestions for the page they're on, search, Ask AI, contact
- Opening an article in the widget from your own links
- FAQ sections: Custom or Full, a design, the questions, and the one line to paste
- Proactive messages: page and time rules, and custom events from your own code
- JWT single sign-on for a private help center
- Single-page apps, a custom domain, and subfolder hosting
- Who it's for
- Developers and product teams putting help inside a website or a signed-in web app.
- Format
- 11 lessons, 9:31 in all. English captions and a full transcript.
- Last verified
- Oct 20, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. These lessons cover features on higher plans, and say so:
- Lesson 3 · What your visitors get AI answers: Catalyst or AI add-on
- Lesson 7 · Sign people in with JWT JWT sign-in: Catalyst
- Lesson 9 · React to what happens in your app Custom event triggers: Growth and Catalyst
- Lesson 10 · Your help center on your own address Subfolder hosting: Growth and Catalyst
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Add the widget to your website self.helpcenter.io/content/install-the-widgetGoes with these lessons
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Choose which websites can show the widget self.helpcenter.io/content/embedding-originsGoes with
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What visitors see in the widget self.helpcenter.io/content/widget-for-visitorsGoes with
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Turn on AI Answers self.helpcenter.io/content/ai-answersGoes with
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Open the widget from your own UI developers.helpcenter.io/content/open-the-widget-from-your-uiGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sectionsGoes with
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Invite visitors with proactive messages self.helpcenter.io/content/proactive-messagesGoes with these lessons
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Sign readers in with your own login (JWT SSO) self.helpcenter.io/content/jwt-ssoGoes with
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Sign readers into the widget with a JWT developers.helpcenter.io/content/widget-jwtGoes with
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Widget JavaScript API developers.helpcenter.io/content/widget-javascript-apiGoes with these lessons
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Show your help center only inside your app self.helpcenter.io/content/js-only-accessGoes with
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Use your own domain self.helpcenter.io/content/custom-domainGoes with
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Host your help center in a subfolder of your website self.helpcenter.io/content/host-your-help-center-in-a-subfolderGoes with
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Widget installation and options developers.helpcenter.io/content/widget-optionsGoes with