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Lesson 9 of 10 · 0:47
Switch back if you need to
From Move to the new Template Editor · Verified against the live product on Nov 3, 2026
This lesson
Restore an earlier version, or go all the way back to the classic editor from Advanced.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:42
Up next · 0:42
10. Wrap-up
A recap of the move, and how to reach our team if your help center is heavily customized.
Transcript
- 6:29If something isn't right after you publish, there are two ways back.
- 6:32The first is Version history.
- 6:35Every publish is a restore point here... and Restore puts an earlier one live again.
- 6:40The second takes you all the way back to the classic editor.
- 6:43I'll open Advanced... and scroll down to Classic editor.
- 6:47If you've only just published, reload the page first.
- 6:51I'll click Switch back to the classic editor.
- 6:54Visitors will see the classic design again right away, and nothing is deleted.
- 6:58I'll click Switch to classic.
- 7:02And Northwind is back in the classic editor.
- 7:05The work you did in the new one stays saved... so when you try the new editor again, it opens the design you published, not a fresh copy.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Bring your classic design across, check what changed, and publish when you're ready. Your visitors see nothing until then.
What you'll learn
- What the new template editor adds, and what stays exactly the same
- How to start the move with Try the new editor, and why it's safe
- What comes across from your classic design on its own, in every language
- How to fix what doesn't, and update custom CSS written for the classic design
- How to preview every page at every size, and in dark mode
- Publishing the switch, restoring an earlier version, and switching back
- Who it's for
- Help centers still on the classic template editor.
- Format
- 10 lessons, 7:56 in all. English captions and a full transcript.
- Last verified
- Nov 3, 2026, on the live product with the Northwind demo help center
- Plans
- Everything in this course works on every plan.
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Move your help center to the new template editor self.helpcenter.io/content/move-to-the-new-template-editorGoes with these lessons
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Which template editor does my help center use? self.helpcenter.io/content/which-template-editorGoes with
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What carries over to the new template editor self.helpcenter.io/content/what-carries-over-to-the-new-template-editorGoes with these lessons
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Custom CSS reference: selectors and examples self.helpcenter.io/content/custom-css-referenceGoes with
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My custom CSS doesn't work self.helpcenter.io/content/custom-css-not-workingGoes with
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Preview on phones, tablets and in dark mode self.helpcenter.io/content/preview-your-designGoes with
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Publish your design self.helpcenter.io/content/publish-your-designGoes with
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Switch back to the classic template editor self.helpcenter.io/content/switch-back-to-the-classic-editorGoes with
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Contact HelpCenter.io support self.helpcenter.io/content/contact-supportGoes with