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Lesson 11 of 12 · 0:39
Edit once, see it change everywhere
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
Change an answer once, and watch it update on your pricing page, in articles and in the help center.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:38
Up next · 0:38
12. Wrap-up
When to write an FAQ, where to show it, and how one edit keeps every copy current.
Transcript
- 8:41All these places show the same FAQs.
- 8:44So when an answer changes, you change it once.
- 8:47Say the answer to Is there a minimum contract should also mention that you can pause a plan, for up to three months.
- 8:54In Articles, I'll Quick edit it... add that... and Save changes.
- 9:02On our pricing page, I'll reload... and the new answer is there.
- 9:06In the help center, it's changed in Compare Northwind plans...
- 9:10and under every article it's attached to.
- 9:12Sections load fresh with every page, so there's nothing to re-publish, and no snippet to touch.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with