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Lesson 5 of 12 · 0:45
Extend a long article with FAQs
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
AI-drafted FAQs: Catalyst or AI add-on
This lesson
Let the AI draft FAQs from a long article. They arrive as drafts, so nothing goes live until you've read them.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:45
Up next · 0:45
6. Put an FAQ section inside an article
Type a slash, choose FAQ section, and insert a saved section into any article.
Transcript
- 3:05A long article answers lots of small questions that are hard to spot inside it.
- 3:10Understand your Northwind bill is one of them.
- 3:13I'll click Derive FAQs from this article... The AI reads the article, and drafts a few questions and answers from what's already there.
- 3:21They arrive as drafts, marked with a wand, so nothing goes live until you've read them.
- 3:26Once they read right, one click on Publish drafts puts them live.
- 3:30Derive FAQs is one of the AI features.
- 3:33It comes with the Catalyst plan, or as an add-on on the other plans.
- 3:38And when an article changes after its FAQs were written, the card flags them with Needs review.
- 3:44I'll check this one... it's still right... so I'll mark it up to date.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with