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Video course · 6 lessons · 5:37
Run your help center from Claude and ChatGPT
From Run your help center from Claude and ChatGPT · Verified against the live product on Nov 10, 2026
This lesson
Connect an AI assistant once, then ask it about your help center and let it draft what's missing. Your readers' assistants can answer from it too.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:43
Up next · 1:43
2. Install the plugin and sign in
Add HelpCenter.io in Claude or ChatGPT, sign in, and tick the help centers it may work on. A help center on a plan without AI agents is locked.
Transcript
Lesson 1 · Introduction
- 0:05Hi!
- 0:06In this video, I'll show you how to run your help center from Claude and ChatGPT... You connect it once, and then you just ask.
- 0:15First, we'll install the plugin and sign in... Then we'll ask what people searched for and couldn't find... have Claude draft the missing article, and publish it ourselves... And finally, we'll let your readers' own AI assistants answer from your help center.
- 0:30I'm signed in to Northwind, a demo help center we'll use the whole way through.
Lesson 2 · Install the plugin and sign in
- 0:37Connecting an AI agent is included in the Growth and Catalyst plans, and in their free trials.
- 0:43Everything you need is in Settings, on the AI agents card... with a button for Claude... and one for ChatGPT.
- 0:50The Claude button opens HelpCenter.io in Claude's directory... or find it there yourself.
- 0:56In Claude, open Customize, then Connectors... choose Discover, and search for HelpCenter... Open HelpCenter.io... and select Connect to Claude.
- 1:07Then HelpCenter.io asks you to sign in, if you aren't already... and shows exactly what Claude is asking to do.
- 1:14Under Help centers to share, tick each help center Claude may work on... Pebble is on the Bootstrap plan, which doesn't include AI agents, so it's locked.
- 1:24Click Allow... and HelpCenter.io sends you back to Claude, connected.
- 1:29In any chat, open the plus menu, then Connectors... and HelpCenter.io is there, switched on.
- 1:36In ChatGPT, open Plugins in the sidebar... search for HelpCenter... open HelpCenter.io, and select Install plugin... then Connect HelpCenter.io.
- 1:47ChatGPT brings you to this same page.
- 1:50Choose your help centers, and click Allow.
- 1:53Back in ChatGPT, the plugin is installed... and you can mention HelpCenter with an at sign, in any chat.
- 2:00On a help center whose plan doesn't include AI agents, the card tells you so... with a button to View plans.
- 2:07To see or remove what you've connected, click Manage connected apps, at the bottom of the card... Each app lists the help centers it can reach, with a Disconnect button.
Lesson 3 · Ask what people could not find
- 2:19Once HelpCenter.io is connected, you can ask about your help center in plain words.
- 2:24I'm using Claude Code, in the terminal, but you can ask the same question in Claude or ChatGPT.
- 2:31I'll ask: What did people search for and not find?
- 2:35Claude reads your help center's search statistics.
- 2:37That takes it about half a minute, so I've sped it up.
- 2:41And here's the answer: every search that failed in the last seven days... and how often it failed.
- 2:47Export charging history failed two hundred and fourteen times... company car reimbursement, ninety six... and delete account found nothing at all.
- 2:56For each one, Claude tells you why.
- 2:59People looking for their charging history were shown an article about exporting energy to the grid... and nobody opened it.
- 3:06Your dashboard shows the same numbers.
- 3:08Open Stats... and scroll down to What people search for.
- 3:12Content gaps lists the same three searches at the top, with the same counts.
Lesson 4 · Draft the missing article
- 3:19Nobody has written the top one yet.
- 3:22So I'll ask Claude to draft an article for it... from the release notes in this folder.
- 3:27Claude reads the notes... picks a category... and creates the article.
- 3:31It lands as a draft, not live.
- 3:34Claude publishes nothing unless you ask it to, so you always get to review it first.
- 3:39Back in the dashboard, open Articles... and the Drafts tab... There it is: Export your charging history.
- 3:46Open it, and read it through... Change anything you like, just as you would in your own draft.
- 3:52When you're happy with it, click Publish... and it's live in your help center.
Lesson 5 · Let your readers' assistants answer
- 3:59Your readers use AI assistants too.
- 4:01Every help center has a public MCP server, on every plan, and it's switched on from the start... It's read-only, and it shares only your published, public articles.
- 4:12In Settings, the Public MCP server card shows it's live... with its Server URL... and the switch, Allow AI assistants to connect.
- 4:21Readers find it on any article.
- 4:23Next to Copy page, open the menu... and choose Use with AI.
- 4:28The setup page gives the Server URL... with no sign-in and no API key... and the steps for each assistant: Claude, ChatGPT, Cursor, VS Code... and Claude Code.
- 4:41In Claude, a reader opens Customize, then Connectors... chooses Add custom connector... and gives it a name and the Server URL.
- 4:50A reader using Claude Code copies this command... and runs it in their terminal.
- 4:55Then they ask: How do I export my charging history?
- 4:58Their assistant searches your help center... and answers from the article we just published... with a link back to it.
- 5:04Follow the link... and there it is, in your help center.
Lesson 6 · Wrap-up
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Connect Claude or ChatGPT to your help center, ask what readers couldn't find, and have it draft the missing article for you to publish.
What you'll learn
- Installing the HelpCenter.io plugin in Claude or ChatGPT, and choosing which help centers it can reach
- Asking what people searched for and didn't find, and checking the same numbers on the Stats page
- Having Claude draft the missing article as a draft, then reviewing and publishing it yourself
- Seeing and removing connected apps
- Letting your readers' own assistants answer from your help center, with a link back to the article
- Who it's for
- Anyone who runs a help center and works in Claude or ChatGPT.
- Format
- 6 lessons, 5:37 in all. English captions and a full transcript.
- Last verified
- Nov 10, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. These lessons cover features on higher plans, and say so:
- Lesson 2 · Install the plugin and sign in AI agents: Growth and Catalyst
- Lesson 3 · Ask what people could not find AI agents: Growth and Catalyst
- Lesson 4 · Draft the missing article AI agents: Growth and Catalyst
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Connect Claude, ChatGPT and other AI agents self.helpcenter.io/content/connect-ai-agentsGoes with these lessons
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What AI agents can do in your help center self.helpcenter.io/content/ai-agent-toolsGoes with these lessons
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Let readers use your help center in their AI assistant self.helpcenter.io/content/public-mcp-serverGoes with