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Lesson 4 of 6 · 0:40
Draft the missing article
From Run your help center from Claude and ChatGPT · Verified against the live product on Nov 10, 2026
AI agents: Growth and Catalyst
This lesson
Ask Claude to draft the top missing article. It lands as a draft, so you review it in the editor and publish it yourself.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:11
Up next · 1:11
5. Let your readers' assistants answer
Every help center has a public MCP server, on every plan and read-only. Readers add it to their assistant with no sign-in, and its answers link back to your articles.
Transcript
- 3:19Nobody has written the top one yet.
- 3:22So I'll ask Claude to draft an article for it... from the release notes in this folder.
- 3:27Claude reads the notes... picks a category... and creates the article.
- 3:31It lands as a draft, not live.
- 3:34Claude publishes nothing unless you ask it to, so you always get to review it first.
- 3:39Back in the dashboard, open Articles... and the Drafts tab... There it is: Export your charging history.
- 3:46Open it, and read it through... Change anything you like, just as you would in your own draft.
- 3:52When you're happy with it, click Publish... and it's live in your help center.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Connect Claude or ChatGPT to your help center, ask what readers couldn't find, and have it draft the missing article for you to publish.
What you'll learn
- Installing the HelpCenter.io plugin in Claude or ChatGPT, and choosing which help centers it can reach
- Asking what people searched for and didn't find, and checking the same numbers on the Stats page
- Having Claude draft the missing article as a draft, then reviewing and publishing it yourself
- Seeing and removing connected apps
- Letting your readers' own assistants answer from your help center, with a link back to the article
- Who it's for
- Anyone who runs a help center and works in Claude or ChatGPT.
- Format
- 6 lessons, 5:37 in all. English captions and a full transcript.
- Last verified
- Nov 10, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. These lessons cover features on higher plans, and say so:
- Lesson 2 · Install the plugin and sign in AI agents: Growth and Catalyst
- Lesson 3 · Ask what people could not find AI agents: Growth and Catalyst
- Lesson 4 · Draft the missing article AI agents: Growth and Catalyst
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Connect Claude, ChatGPT and other AI agents self.helpcenter.io/content/connect-ai-agentsGoes with these lessons
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What AI agents can do in your help center self.helpcenter.io/content/ai-agent-toolsGoes with these lessons
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Let readers use your help center in their AI assistant self.helpcenter.io/content/public-mcp-serverGoes with