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Lesson 5 of 6 · 1:11
Let your readers' assistants answer
From Run your help center from Claude and ChatGPT · Verified against the live product on Nov 10, 2026
This lesson
Every help center has a public MCP server, on every plan and read-only. Readers add it to their assistant with no sign-in, and its answers link back to your articles.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:28
Up next · 0:28
6. Wrap-up
Connect once, ask what's missing, review what Claude drafts, and let readers' assistants answer from your help center.
Transcript
- 3:59Your readers use AI assistants too.
- 4:01Every help center has a public MCP server, on every plan, and it's switched on from the start... It's read-only, and it shares only your published, public articles.
- 4:12In Settings, the Public MCP server card shows it's live... with its Server URL... and the switch, Allow AI assistants to connect.
- 4:21Readers find it on any article.
- 4:23Next to Copy page, open the menu... and choose Use with AI.
- 4:28The setup page gives the Server URL... with no sign-in and no API key... and the steps for each assistant: Claude, ChatGPT, Cursor, VS Code... and Claude Code.
- 4:41In Claude, a reader opens Customize, then Connectors... chooses Add custom connector... and gives it a name and the Server URL.
- 4:50A reader using Claude Code copies this command... and runs it in their terminal.
- 4:55Then they ask: How do I export my charging history?
- 4:58Their assistant searches your help center... and answers from the article we just published... with a link back to it.
- 5:04Follow the link... and there it is, in your help center.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Connect Claude or ChatGPT to your help center, ask what readers couldn't find, and have it draft the missing article for you to publish.
What you'll learn
- Installing the HelpCenter.io plugin in Claude or ChatGPT, and choosing which help centers it can reach
- Asking what people searched for and didn't find, and checking the same numbers on the Stats page
- Having Claude draft the missing article as a draft, then reviewing and publishing it yourself
- Seeing and removing connected apps
- Letting your readers' own assistants answer from your help center, with a link back to the article
- Who it's for
- Anyone who runs a help center and works in Claude or ChatGPT.
- Format
- 6 lessons, 5:37 in all. English captions and a full transcript.
- Last verified
- Nov 10, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. These lessons cover features on higher plans, and say so:
- Lesson 2 · Install the plugin and sign in AI agents: Growth and Catalyst
- Lesson 3 · Ask what people could not find AI agents: Growth and Catalyst
- Lesson 4 · Draft the missing article AI agents: Growth and Catalyst
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Connect Claude, ChatGPT and other AI agents self.helpcenter.io/content/connect-ai-agentsGoes with these lessons
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What AI agents can do in your help center self.helpcenter.io/content/ai-agent-toolsGoes with these lessons
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Let readers use your help center in their AI assistant self.helpcenter.io/content/public-mcp-serverGoes with