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Lesson 10 of 12 · 1:10
FAQs at checkout and in your app
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
Show FAQs at checkout without the help button, and in your app on a dark theme to match.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:39
Up next · 0:39
11. Edit once, see it change everywhere
Change an answer once, and watch it update on your pricing page, in articles and in the help center.
Transcript
- 7:31At checkout, an answer to the last question before paying can save the order.
- 7:36But a help button there would only distract.
- 7:39So in the checkout page's snippet, I'll set widgetEnabled to false.
- 7:43The loader still draws FAQ sections, just without the help button.
- 7:47Then the line for Before you pay.
- 7:50Save... reload... and the questions sit beside the order, in Haiku, without a title, and with no help button.
- 7:58Next, the settings screen of our app.
- 8:00Its code already has the line for Charging help.
- 8:03Our app draws each screen after the page loads.
- 8:06So when it shows a new screen, it calls hcWidget.refresh, and the loader draws any new sections.
- 8:13But in the app, nothing shows yet, because the section doesn't list the app's address under Display on URLs.
- 8:20In Embeddables, I'll open its menu... Edit details...
- 8:23and add my dot northwind dot example.
- 8:26A leading dot would cover every subdomain too.
- 8:29Then Update section.
- 8:32Back in the app, I'll reload... and there are the questions, in Finder, on a dark theme to match the app.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with