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Lesson 7 of 12 · 1:04
FAQs in the Template Editor
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
Show FAQs on category pages, expanded or as an accordion, and add an FAQ component to the home page.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:08
Up next · 1:08
8. Design an FAQ section
Pick one of 27 templates, match your colors, and preview it on light and dark pages and on a phone.
Transcript
- 4:35Your help center's own pages can show FAQs too.
- 4:39I'll open the Template editor... and go to Pages.
- 4:44For category pages, there are two ways to show FAQs.
- 4:48Expand FAQs shows each answer under its question, right in the article list.
- 4:53Or Separate FAQs lifts them into an accordion at the top, before the articles.
- 4:59That's the one I'll turn on.
- 5:00The home page takes a component.
- 5:02In the main area, I'll click Add component... and choose FAQs.
- 5:09Under FAQ section, Every FAQ article shows all of them.
- 5:13I'll pick Common questions instead.
- 5:18Then Publish... and our home page answers the most common questions, under its categories and articles.
- 5:24Here too, the questions follow your help center's theme, and when a section's questions change, the page follows, without another Publish.
- 5:32And Plans and billing now opens with its FAQs, at the top.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with