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Lesson 4 of 12 · 0:53
Link FAQs to an article
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
Attach saved FAQs in the Related FAQs card, or write a new one without leaving the article.
Prefer to read? Follow it step by step
Moments in this lesson
Length 0:45
Up next · 0:45
5. Extend a long article with FAQs
Let the AI draft FAQs from a long article. They arrive as drafts, so nothing goes live until you've read them.
Transcript
- 2:13Now let's put FAQs where people need them.
- 2:16I'll open Book a certified installer.
- 2:21On the right, the Related FAQs card holds the questions that belong with this article.
- 2:26To attach one I've already written, I'll search... and pick it.
- 2:31I can also write a new one right here.
- 2:33I'll click New... type the question... and a short answer... then Create FAQ.
- 2:43An FAQ written here is published straight away, in the article's category, so it's live as soon as you create it.
- 2:50In the help center, the article now ends with Frequently asked questions, and each one opens in place.
- 2:56They're also added to the page as FAQ structured data, which search engines and AI assistants can read.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with