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Lesson 6 of 12 · 0:45
Put an FAQ section inside an article
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
Type a slash, choose FAQ section, and insert a saved section into any article.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:04
Up next · 1:04
7. FAQs in the Template Editor
Show FAQs on category pages, expanded or as an accordion, and add an FAQ component to the home page.
Transcript
- 3:51Related FAQs belong to one article.
- 3:54An FAQ section is a named set of FAQs that you can show in many places at once.
- 3:59Let's start inside an article.
- 4:02In Compare Northwind plans, I'll type a slash... and choose FAQ section.
- 4:07Saved sections lists the ones you've made, and Build custom would put a new set together, right here.
- 4:13I'll pick Plans and pricing... and Insert section.
- 4:17To change its questions later, go to Embeddables, then FAQ sections.
- 4:22For now, I'll click Publish changes to put the article live.
- 4:26In the help center, the section sits in the article's text, and it takes the help center's own look, like everything else on the page.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with