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Lesson 12 of 12 · 0:38
Wrap-up
From FAQs and FAQ sections · Verified against the live product on Nov 4, 2026
This lesson
When to write an FAQ, where to show it, and how one edit keeps every copy current.
Prefer to read? Follow it step by step
Moments in this lesson
Transcript
- 9:21So: write an FAQ when the answer is short.
- 9:24Link it under the articles it belongs with, or let the AI draft FAQs from a long article.
- 9:30Group FAQs into sections, and show them in your articles, on your help center's pages, and anywhere on your own website or app, each in its own design.
- 9:39And when an answer changes, change it once.
- 9:42You'll find more guides and answers at self dot helpcenter dot io.
- 9:47Thanks for watching!
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
Write each answer once, and show it wherever your customers ask.
What you'll learn
- When to write an FAQ, and when an article is the better fit
- Writing an FAQ, and editing it with Quick edit
- Related FAQs: attach saved ones, or write new ones under an article
- Drafting FAQs from a long article with AI
- FAQ sections in articles, on your help center's pages, and on your website
- A section's design: 27 templates, light, dark and phone previews
- Editing one answer, and seeing it change everywhere
- Who it's for
- Support and content teams who answer the same questions in many places.
- Format
- 12 lessons, 9:57 in all. English captions and a full transcript.
- Last verified
- Nov 4, 2026, on the live product with the Northwind demo help center
- Plans
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Works on every plan. One lesson covers a feature on a higher plan, and says so:
- Lesson 5 · Extend a long article with FAQs AI-drafted FAQs: Catalyst or AI add-on
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Write FAQs and add them to articles self.helpcenter.io/content/write-faqs
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Write faster with AI writing help self.helpcenter.io/content/ai-writing-helpGoes with
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Embed FAQ sections on your website self.helpcenter.io/content/faq-sections
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Add, move and remove components self.helpcenter.io/content/componentsGoes with