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Lesson 3 of 5 · 1:22
Write and publish your first article
From Set up a help center from scratch · Verified against the live product on Nov 10, 2026
This lesson
Write an article with numbered steps, a heading and a screenshot, choose its category, save a draft and publish it.
Prefer to read? Follow it step by step
Moments in this lesson
Length 1:17
Up next · 1:17
4. Publish your help center
Confirm your email, activate your plan and publish your help center from Settings. Then check it signed out: only published articles show.
Transcript
- 2:23Next on the checklist is your first article.
- 2:26Click New article.
- 2:27Give it a title your customers would search for: Reset your password.
- 2:32Then click below the title, and start writing.
- 2:37For lists, headings and images, type a slash on an empty line... and choose Numbered list.
- 2:43Steps work best as a numbered list: one action each, with every button named exactly as it appears on screen.
- 2:51A heading splits the article into sections.
- 2:53Slash, Heading two... Didn't get the email?
- 2:59And a screenshot helps where a step is hard to picture.
- 3:02Slash, Image... and pick the file.
- 3:06Now choose where it belongs.
- 3:08Click the category under the title, Uncategorized... and pick Account and security.
- 3:13Until you save it, a new article lives only in this browser.
- 3:17Click Save draft... and it's in your library, where your team can find it.
- 3:21Readers can't see it yet.
- 3:23When it's ready, click Publish... and it shows up in its category, and in search.
- 3:28Let's take a look.
- 3:29Back on Articles, click View help center.
- 3:32There's Pebble's help center... and your article, under Account and security.
- 3:36But see the bar at the top: Not published yet.
- 3:39Only your team can see this help center... so that's next.
Captions and this transcript come from the narration, word for word. Click any line to play from there.
About the course
From a new account to a help center anyone can read: sign up, write and publish your first article, then publish your help center.
What you'll learn
- Signing up with no credit card and choosing your help center's address
- The short setup: what you're building, its name, starter categories and a starting look
- Writing an article with steps, a heading and a screenshot, and choosing its category
- Saving a draft, publishing it, and seeing your help center the way your team sees it
- Confirming your email, activating your plan and publishing your help center
- Checking it signed out, the way a customer sees it
- Who it's for
- Anyone starting a help center on HelpCenter.io, from the signup page to a help center customers can read.
- Format
- 5 lessons, 5:28 in all. English captions and a full transcript.
- Last verified
- Nov 10, 2026, on the live product with the Northwind demo help center
- Plans
- Everything in this course works on every plan.
Articles
Every lesson pairs with a help article, so you can read the steps at your own pace.
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Set up your help center: a first-hour checklist self.helpcenter.io/content/set-up-your-help-centerGoes with these lessons
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Create your HelpCenter.io account self.helpcenter.io/content/create-your-account
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Write and publish your first article self.helpcenter.io/content/write-your-first-articleGoes with
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Publish your help center self.helpcenter.io/content/make-your-help-center-publicGoes with